Network issues - Clear

Dear All

Thank you for your patience.

The isolated part of our network has now been reconnected after work was carried out to correct the fault.

We continue to monitor the situation but at this time everything looks to be running correctly.

We apologise for the inconvenience this has caused and please do contact support if you are still experiencing problems.

Network Issues Isolated

Hi

We have now isolated part of a customers network which has now stabilised our network.

We will still keep the network as at risk while we work with the customer to correct the issue and update shortly.

Email Issues - Fixed

Dear All,

Around 1pm today we became aware of an issue with our email system.

This was found to be a file store that was set to read only. This is likely to have happened when the system automatically corrected itself after a failure.

At 1.35pm we we able to bring the store back in to read/write mode and mail has started to flow correctly.

Thank you for your patience while we corrected this issue.

So Mail server being blacklisted

We are currently aware that our So Mail Server is on a blacklist due to spam, we have found the culprits within the network and have blocked them.

Unfortunately we now have to wait to be released from other mailservers.

We apologise for the inconvenience this has caused and are pushing to get released.

Regards

The So support team.

Email Issues - Fixed

Dear All,

We have now located the issue with our email system.

The portion of the setup that handles the file sharing for the SAN (the place where we store all the emails) had failed. This equipment has now been reset and email is flowing correctly.

Thank you for your patience while we resolved this matter.

Mail Issues

Dear All,

At around 7.30 this morning the connection that the mailservers use to store their data broke resulting in the loss of our email service.

We are currently investigating the issue and will restore service as swiftly as we can.

Thank you for your patience and an update will follow shortly.

Network issues resolved again!

Dear all,

We have now stabilised the network and it has been running well for the last few hours.

We are continuing to analyse the events of today and a full response will come over the next few days.

We thank you again for your patience and do apologise for the inconvenience this has caused.