Email issues fixed

Dear all,

By around 2.30pm today we were able to restore full service after replacing a failed fan tray in one of our NAS servers.

Thank you for your patience while we corrected this issue.

Issues affecting MS SQL & Email

Hi,

Around 20 minutes ago, we seemed to have experienced a power surge to one of our racks.

These caused a number of our servers that handle email and MS SQL (basically those connected to our central storage devices) to reboot, or require reboots.

We are currently bring all services back online.

Email is currently offline and we are just correcting an issue with the gateway server caused by this reboot. We expect this work to be completed within the next 30 mins

I will update the ticket shortly once the issue is corrected.

Once again, thank you for your patience.

Network Update

Hi all,

Ok we reloaded the config back to the LNS but it just sat in a frozen state, we got the engineer to plug a console in, we then power cycled it and this bought it back on-line, we have a constant monitor plugged into it so we can see what's happening.

We are monitoring the network as a whole very closely and apologise for the service outages.

If you are struggling to connect to your ADSL please reboot your router.

Regards

So support.

ADSL issues part 2

Hi all,

The LNS has been reloaded but hasn't come back yet, we have engineers putting a console into it at the moment to see what stage it's at.

So sorry about the delay

Regards

So support

ADSL network drops

Hi,

We are currently seeing an issue with the ADSL network, it seems that one of our Tunnels from BT keeps failing, this is causing some of the ADSL connections to fail.

We are investigating this and trying to locate the cause of this issue.

Once again we apologise for this inconvenience and will keep you updated.

So support.

Network outage

Hi all,

We are now back online, what an afternoon, we had an engineer on site and it was found that a switch was offline, the switch was currently rebooted and the network came back.

We are looking into the cause of this and how we can stop this occurring again.

Once again apologies for this and thank you for your continued patience.

We will keep you updated to some forth coming maintenance works.

Regards

The support team.