ADSL Routing Fixed

Hi All,

We have now located the routing issue causing problems for some of our ADSL customers.

If your router has not yet reconnected, please do reboot it and this should correct the problem.

ADSL Routing Issues

Hi All,

We are currently experiencing a few issues with a small number of customers that have multiple IP allocations from us.

We are currently working on this issue, and should have service restored within the next 30 minutes.

Thank you again for your patience.

An update will follow again shortly.

DNS Issues - Fixed

Hi All,

Well, that was a day and a half! I know that you all felt it and I really appreciate your support and patience while we corrected the issue.

As many of you know, we use a main hosting domain of gohost.it This domain was due for renewal on the 16th of February. The domain is registered through one of the largest domain registrars - OpenSRS/Tucows.

Although the renewal request was processed, OpenSRS suffered a coding issue that meant the request was not passed to the correct registry in Italy. We had been told they were working on a solution, but there would be 10 days grace even if the domain expired.

At 6.34am this morning the domain expired and was not renewed. 3 hours later services were lost to anything on our network that made use of that domain. We immediately contacted OpenSRS who tried many different options to get their coding to work.

Around 4.17pm they were able to make an attempt that kicked all systems back in to action and DNS started to work again.

Everything is looking to be coming back to normal now, but we are continuing to monitor the situation.

I hope this gives a full update of the issue from today.

All I can do is apologise, for this issue that was caused by circumstances outside of our control.

Paul

DNS Issue Update - 3

Hi,

The initial fix that we thought had been put in place by our Registrar - OpenSRS/Tucows, did not work.

We are continuing to communicate with them and are hoping for a useful update very shortly, so that we can return normal service.

While writing this I have just received an update from Tucows. They believe they have corrected the issue. I am just waiting to see this update actually happen. As soon as it does, we should quickly start to see services return.

Thank you again for your patience.

DNS Issue Update

Hi All,

We have made some progress with the domain registrar who are trying to force the updates through to fix the issue we have had with our gohost.it domain.

The domain updates have now gone through and we are awaiting the general internet to start catching up.

We would hope that service will start to restore over the next 1 hour.

Thank you again for your patience with the issues.

DNS issue

update on this issue, the registrant has informed us that their DEV issue will be rectified in the next hour.

Again we apologise for the disruption this has caused and will keep you updated.

DNS issue

This is an update as we have an issue affecting a majority of our services, our gohost.it domain is down (we have this on an auto renew) but it seems that the registrant has had a coding issue and the domain has not been renewed.

We are pushing the registrant to get this sorted asap and are awaiting information from them.

We apologise for this issue and will keep you updated as to our progress.

Issues on dedicated server and hosting network

Dear All,

During the course of today we have noticed some issues on M247 network that may have affected some of our hosting customers.

As a precaution we have closed down one of our London links which has helped stabilise the network.

The engineering team will release full details of the issue after further in-depth investigation has taken place, but currently the network is running with no issues

Thank you for your patience and an update will follow in the early part of the week.

Paul