Hi,
We have been able to locate the cause of the issues and blocked the customers server that was affecting outbound emails.
We have also made a change to our outbound servers so that all new email to Hotmail should be delivered correctly.
These changes may take a few hours to catchup.
Paul
Wednesday 31 March 2010
Probems sending to hotmail
Hi,
We have a few tickets in at the moment with people having difficulty sending to Hotmail accounts.
We have checked our status with Hotmail and all is running correctly and we have not been throttled in any way or at a warning level with any of the emails we are sending.
We are working with the affected customers to see if we can resolve the issue, but just wanted to put this post up incase it was a more wider issue.
If you do have any issue, please do email support@sointernet.com
Paul
We have a few tickets in at the moment with people having difficulty sending to Hotmail accounts.
We have checked our status with Hotmail and all is running correctly and we have not been throttled in any way or at a warning level with any of the emails we are sending.
We are working with the affected customers to see if we can resolve the issue, but just wanted to put this post up incase it was a more wider issue.
If you do have any issue, please do email support@sointernet.com
Paul
Thursday 25 March 2010
Just a few days of the exclusive SonicWALL SSL-VPN offer left!
Exclusive to So Internet there are just a few days left of the Aventail offer!
So what's the deal?
Buy a SonicWALL Aventail EX750 (SSL-VPN) with 25 user licence and get 1 years 24x7 support FREE!!! Available only until 31st March 2010 through So Internet, this offer represents a saving of £465 + VAT providing not only excellent granular control for SSL-VPN but also an unbeatable price.
If you are looking for a superior SSL-VPN solution with Basic End-Point Interrogation, and Granular Access Control, with high level support at a price that you can afford then look no further – buy now and save £££s
Call us today on 01562 829800
So what's the deal?
Buy a SonicWALL Aventail EX750 (SSL-VPN) with 25 user licence and get 1 years 24x7 support FREE!!! Available only until 31st March 2010 through So Internet, this offer represents a saving of £465 + VAT providing not only excellent granular control for SSL-VPN but also an unbeatable price.
If you are looking for a superior SSL-VPN solution with Basic End-Point Interrogation, and Granular Access Control, with high level support at a price that you can afford then look no further – buy now and save £££s
Call us today on 01562 829800
Monday 22 March 2010
Paul & Wayne are out today
It rarely happens but both Paul and Wayne are out of the office today so please be patient and all support issues will be dealt with as soon as possible. The best way to register a support issue is to send an email into support@sointernet.com
Thanks for your understanding
Thanks for your understanding
Thursday 18 March 2010
New Website coming
We've got exciting news of a new website design for So Internet which should be ready for launch at the end of the month! It's exciting that with the full range of internet services that we offer we will be able to showcase & feature many more elements of what we do. We will of course let you know when it's ready to go live, and please if you have any thoughts on things that would help you as a customer on the site then let us know.
Monday 15 March 2010
ADSL Outage 11:55am 15-3-10
Hi,
At around 11.55am today, one of our suppliers seemingly lost a connection to the BT network. This took all of our broadband (ADSL) lines offline.
Sessions should be now trying to reconnect to the second site. With a number of thousand trying to reconnect, the process will take around 30 minutes.
If you do not have connectivity after this time, please do power down your router for 10 minutes and then restart it. This should clear the session and allow you to get back online.
Thank you for your patience while we fix this issue.
Paul
At around 11.55am today, one of our suppliers seemingly lost a connection to the BT network. This took all of our broadband (ADSL) lines offline.
Sessions should be now trying to reconnect to the second site. With a number of thousand trying to reconnect, the process will take around 30 minutes.
If you do not have connectivity after this time, please do power down your router for 10 minutes and then restart it. This should clear the session and allow you to get back online.
Thank you for your patience while we fix this issue.
Paul
Monday 8 March 2010
Phew, that was quite an afternoon!
Hi All,
I often wonder why these things happen just as you have an appointment to go to !!
At around 4.30pm today (8th March), just as I was finishing a meeting with Wayne and Luke, we were alerted to the fact that our Redditch site was offline.
We could still get to some of the network, but not all of it. Within the first 30 minutes we realised our network was being attacked from outside and the hunt was on to find the serer that was being targetted.
At around 7pm we were able to isolate the VLAN (private network) that the server was on and bring service back for all customers. Over the next couple of hours we have been able to locate it to a possible 2 servers and these are now being reviewed in isolation.
During this time our ADSL network was not affected in anyway, but customers may have had issues with accessing email.
The network is now stable and we are monitoring the sitution
Thank you for working with us during this time to get the issue resolved.
Paul
I often wonder why these things happen just as you have an appointment to go to !!
At around 4.30pm today (8th March), just as I was finishing a meeting with Wayne and Luke, we were alerted to the fact that our Redditch site was offline.
We could still get to some of the network, but not all of it. Within the first 30 minutes we realised our network was being attacked from outside and the hunt was on to find the serer that was being targetted.
At around 7pm we were able to isolate the VLAN (private network) that the server was on and bring service back for all customers. Over the next couple of hours we have been able to locate it to a possible 2 servers and these are now being reviewed in isolation.
During this time our ADSL network was not affected in anyway, but customers may have had issues with accessing email.
The network is now stable and we are monitoring the sitution
Thank you for working with us during this time to get the issue resolved.
Paul
Friday 5 March 2010
Filtering that works - FOR YOU!
It's always great to hear that what we do works for our most important people - our customers! This week we had an email sent into the team that included the following:
"Thank you for all you do to keep our emails threat-free and spam-free. I take every opportunity I can to recommend you".
The filtering that comes with our broadband covers what websites can be accessed, protecting your viewing from pornography, race-hate, violence and gambling. If you use our email addresses or buy into the email filtering you will get a regular spam report that tells you what emails have been stopped and why. This means that instead of getting 100 separate spam emails, you simply get one report email that you can scan & then delete if there's nothing to be released. The two together are a powerful protection both of your time, and of what you have to see.
So thanks for the encouragement, that our filtering is truly working for you.
If you are happy with our broadband filtering and recommend a friend don't forget to tell them to mention your name and our recommend a friend scheme & both you and they will get £5 each!
"Thank you for all you do to keep our emails threat-free and spam-free. I take every opportunity I can to recommend you".
The filtering that comes with our broadband covers what websites can be accessed, protecting your viewing from pornography, race-hate, violence and gambling. If you use our email addresses or buy into the email filtering you will get a regular spam report that tells you what emails have been stopped and why. This means that instead of getting 100 separate spam emails, you simply get one report email that you can scan & then delete if there's nothing to be released. The two together are a powerful protection both of your time, and of what you have to see.
So thanks for the encouragement, that our filtering is truly working for you.
If you are happy with our broadband filtering and recommend a friend don't forget to tell them to mention your name and our recommend a friend scheme & both you and they will get £5 each!
Subscribe to:
Posts (Atom)