Dear customer,
We would like to inform you that we planned a maintenance on one of our core routers in Manchester.
This maintenance is service affecting and will impact all services delivered through that router – this includes IP transit, MPLS and Layer 2 Transport.
Full details of the maintenance window are listed below:
- Date: 11 october 2011
- Time: 01:00 am (GMT 0) – 02:00 am (GMT 0) – 1 hour
- Device: bb1.man4.uk
- Type of maintenance: software upgrade
- Impact: all IP and layer2 services (VLANs, EoMPLS, IP transit)
- Description: A number of bugs have become apparent over recent weeks, which we need to address through a software upgrade.
Monday 3 October 2011
Dear All,
We are aware of a network outage for a number of our broadband customers over night.
We are not 100% sure of the root cause of this problem, but it looks to have been an interconnect (how we collect the actual broadband traffic from the BT Exchanges) failure.
We are rolling out an upgrade to help reduce the risk of this happening again and we would like to thank you for your patience and apologise for any inconvenience this may have caused.
Paul
We are aware of a network outage for a number of our broadband customers over night.
We are not 100% sure of the root cause of this problem, but it looks to have been an interconnect (how we collect the actual broadband traffic from the BT Exchanges) failure.
We are rolling out an upgrade to help reduce the risk of this happening again and we would like to thank you for your patience and apologise for any inconvenience this may have caused.
Paul
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