Hosted Exchange - FIXED

Hi,

We have now completed a repair on the affected Hosted Exchange mail store.

If you have a hosted Microsoft Exchange mailbox with us that was affected by this issue, then email is now flowing correctly and has been delivered to your account.

Thank you for your patience and if you continue to experience problems, please do contact our support team on 0161 615 1275.

Exchange Email Issue - Update

Hi,

The repair process is going well. There are now less than 10 customers affected by this problem.

We will update further in another hour or so as the process gets further through.

Exchange Email Issue - Update

Hi,

We are now running the database fixup tool, which has been running for a number of minutes already. We are not exactly sure how long this is going to take, but we know it only has around 36GB of data left to check through.

We will update shortly as we progress through resolving this issue.

Microsoft Hosted Exchange Issue

Dear All,

For those customers that have hosted Microsoft Exchange accounts with us, we have noticed a file corruption issue in one of the main mail stores.

We have currently taken this mailstore offline and are performing a backup of the data before running a repair. We are expecting this operation to take around 2 hours to complete.

During this time you will not be able to access your mailbox, if it is affected by this issue. If your Outlook client is connecting currently with no problems then your account is hosted on an unaffected mailstore.

Further updates will follow.

Email Issues - Fixed

Hi,

At around 8.55 all services were restored and email is flowing again correctly.

We continue to investigate the problem that has been highlighted and will perform further maintenance in the near future to address this.

Mail should not have been lost during this time and should have been queued by the sending mail servers. This email will start flowing through the system over the next couple of hours.

If you experience any further problems, please do feel free to contact the support team on 0161 615 1275

Thank you again for your patience.

Email issue update

Hi,

Engineers are continuing to work on the problem and a resolution is expected very shortly.

Thank you for your patience.

Email issue update

Hi All,

We have now located the fault and engineers are working to correct the problem.

We are expecting the issue with email to be corrected within the next 30 minutes and further updates will be posted shortly.

Issues with picking up email

Good morning.

We have had a few customers this morning saying they are unable to pick up email.

We are currently investigating this issue and will update shortly.





We

Maintenance works for tonight

Hello,

We are looking to carry out maintenance works tonight to bolster our San, we are upgrading the firmware and checking the controllers, this will be carried out at 12 midnight and should last for about 2 hours, this may have an impact on Mail as this upgrade goes through, this will not impact our other services.

Thanks in advance for your patience regarding this.

Regards

The support team.

Isolated broadband outage 4.10 - 4.50pm

Dear All,

Between 4.10pm and 4.50pm our ADSL network experienced an isolated outage that affected around 10% of users.

This issue was traced to a faulty cable connected to one of our routers.

Onsite engineers working with the network team quickly corrected the problem.

Thank you for your patience.

If you are still unable to connect and have rebooted your router then please do contact our support team.

Some users seeing an ADSL connection issue.

This is just an update, it seems that BT has fixed the issue, we are monitoring our Network and once we have a full explanation we will keep you updated, but it seems there was an issue with some legacy migrations affecting their internal network.

If you are still seeing an issue with your connection please email support@sointernet.com or contact 0161 615 1275 and select option 2

Thanks for your continued patience.

Regards

The Support Team.

Outbound email fixed

Hi,

We have located the issue stopping outbound email processing correctly.

This has now been fixed and all services are now running smoothly.

Thank you again for your patience.

Outbound email issues - update

Hi,

We believe we have located the issue with sending of outbound emails (this does not effect email reception)

We will update shortly once the issue is corrected.

Some users seeing an ADSL connection issue.

This is just an update regarding some of our ADSL users seeing an issue when trying to connect to the internet, the issue is outside of our network and BT are attempting to rectify it, this does not affect all customers but stops some users getting a PPP session.

The next update from BT will be 11 am, we will update this news post as soon as we get any information.

Once again we apologise for the service disruption we are pushing as hard as possible to get a resolution.

Regards

The support team.

Outbound email issues

Good morning,

A number of our customers are experiencing issues sending emails this morning.

We are currently investigating this issue and will post an update shortly.

Thank you for your patience.