Spam Filter issue resolved

Hi all,

The spam filtering issue is now resolved. If you are still receiving unwanted mail then please forward them to support@sointernet.com so we can look at this further.

Once again, thankyou for your patience.

So Support team.

Spam Filter issue

Hi,

We are currently experiencing a Spam Filtering issue with customers receiving unwanted emails.

We have engineers looking at this issue and it will be resolved as soon as possible.

Thank you for your patience, any further issues please contact ourselves.

So Support team.

ADSL and DNS issue

Hi,

We have just experienced a port flap on our DNS servers and also a BT tunnel issue with our ADSL, we have flushed the ports and DNS has now returned, we contacted BT with regards to the ADSL tunnels and had to clear all the sessions, the tunnels have now come back up and the network is now stable on both fronts.

Apologies for any disruption this may have caused.

Regards

So support team.

Mail Issue now fixed

Hi,

The engineers believe they have now rectified the Mail issue and can see mail being delivered, also the ability to login to Webmail.

The issue lay with a disc failover on our San.

This will be monitored.

Thank you for your patience, any further issues please contact ourselves.

So support team.

Mail Issue Update

The Engineers are still working on this and hope to have it resolved quickly.

Once again thanks for your patience with this.

So support team

Network Issues - Resolved

Dear All,

All networking issues have now been resolved.

A supervisor control card failed in one of our two border routers at our Manchester data centre. Although these routers run independently, So Internet traffic requires both routers to be run for its traffic to route correctly.

Initial indications pointed to the fact that one of the line cards (the circuit boards that contain the actual network switch ports) had failed. The 10gb/s line card was replaced first, but the router would not remain stable. After completely stripping the chassis, our last option was the supervisor (the actual control for the router)

Upon replacing this, the router would boot and remain stable. The M247 team then replaced the other line cards and restored the configuration line by line.

Full service was restored around 14.10 today.

We will be further reviewing this outage and making adjustments to protect against re-occurance.

If you are still experiencing issues, please do contact our support team - 0161 615 1275

Routing issues - update 3

We have now been able to locate the faulty line card and as a result replaced the supervisor.

The M247 team are now restoring the config from backups and we should be running again within the next 10 - 15 minutes.

Routing issues - update 2

One of our main data centre routers is refusing to boot correctly. Although a large percentage of the data centre is running, the So Internet connectivity requires both routers to be running for it to remain stable.

We are currently working through all the different options to try and get this router to restart correctly and remain stable.

We will be conducting a full postmortem after the event to find other ways of avoiding this happening in further.

In the meantime, thank you for your patience.

Routing issues - update

We have located the faulty piece of equipment and engineers are currently replacing it.

We are aware that this may only affect a small number of customers at the moment and will update again shortly.

Networking routing issues - 12.30 - 12-11-10

Hi All,

We are currently seeing a few network routing issues with traffic getting to our Manchester network. Engineers are currently working on this issue and service should be restored shortly.