Dear All,
This is an advance notice of maintenance on our network on 26th April 2011, between 05:00 and 06:30am
This should not affect any of our services, but we just wanted you to be aware of the important work that is being carried out.
The technical notice is as follow:-
Network Maintenance - Router Software Upgrades
The routers BG1 and BG2 in our Manchester datacentre will have an IOS software upgrade during the maintenance window above. The expected downtime as a result of the reload is 5 minutes per router, during which, customers who are served solely by either of these units will suffer a small period of downtime. The upgrades will be performed on one device at a time. Other customers should not be affected, although there is a chance of some routing instability for a few minutes after the reload.
We apologise for any inconvenience this may cause, but it is important to ensure our core routing equipment is running the latest software revisions which the manufacturer advises will address a number of recently discovered bugs and vulnerabilities.
Friday 15 April 2011
Wednesday 13 April 2011
ADSL Issues Resolved
Dear All,
Thank you for your patience.
We have been able to track the routing problem, that was affecting a number of our customers, down to an issue between 2 of our core routers.
We have now been able to correct this issue which seems to have been a legacy configuration from a number of years ago, conflicting with resent updates.
It should not have been necessary to reboot your ADSL router to gain internet access, but please do feel free to contact us if you are still having problems - support@sointernet.com or 0161 615 1275
Paul
Thank you for your patience.
We have been able to track the routing problem, that was affecting a number of our customers, down to an issue between 2 of our core routers.
We have now been able to correct this issue which seems to have been a legacy configuration from a number of years ago, conflicting with resent updates.
It should not have been necessary to reboot your ADSL router to gain internet access, but please do feel free to contact us if you are still having problems - support@sointernet.com or 0161 615 1275
Paul
Reported ADSL routing issues
Dear All,
We are currently receiving a number of calls relating to customers not being able to get to some parts of the internet.
We are currently investigating and I will update shortly.
Paul
We are currently receiving a number of calls relating to customers not being able to get to some parts of the internet.
We are currently investigating and I will update shortly.
Paul
Thursday 7 April 2011
Short ADSL Issues 7/4/11 - 15:45
Dear All,
At around 15:45 today we experienced a short routing issue with traffic leaving our network. We are still investigating the issue, but service was reinstated within a few minutes.
Thank you for your patience.
At around 15:45 today we experienced a short routing issue with traffic leaving our network. We are still investigating the issue, but service was reinstated within a few minutes.
Thank you for your patience.
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