Problems logging on to ADSL - 9am 15th June

Hi,

At around 9am this morning on part of our core network we stopped receiving some new ADSL sessions. This would be if you had rebooted your router, or tried to connect a fresh, but only seems to be affecting around 5% of our customers

This issue has now been identified as a problem on one of our upstream providers equipment and as such out of our control. We are currently awaiting a fix, which should be very shortly at which point a router reboot may be required to get you back online.

We will post a news update once we have more information and know that the problem has been fixed.

Outbound email issues 1am - 7am - 11th June

Hi All,

Last night one of our outbound mailservers failed. This caused an issue for some people sending outbound email.

The server issue has been corrected and all outbound email is working well again.

Please note this only affected some customers and was only for outbound email.

ADSL Outage - Cleared

Hi,

The failed equipment has now been reset and all broadband services are now running correctly.

Thank you for your patience.

ADSL Outage - Current 14:40

Hi All,

At around 13:59 today a piece of equipment failed in our London racks.

This is currently affecting access to the internet from broadband connections.

We are working on this at the moment and are awaiting onsite staff to update us on the situation.