Hi All,
As part of our continued growth, we will be making further upgrades to our network this evening to improve fault tolerance.
These changes will be made between 00:00 and 01:00 on the 22nd December 2010.
If there are any issues in making these updates, then we will revert back to our previous settings.
Tuesday 21 December 2010
Monday 13 December 2010
ADSL Web Surfing Issues - Update
Hi All,
We are aware of a few network issues across the UK internet as a whole.
This has amounted to issues with people accessing some websites.
We have currently put a work around in place so this affects our customers as little as possible.
We will review the situation in the morning and revert the changes once we know things have settled down correctly.
We are aware of a few network issues across the UK internet as a whole.
This has amounted to issues with people accessing some websites.
We have currently put a work around in place so this affects our customers as little as possible.
We will review the situation in the morning and revert the changes once we know things have settled down correctly.
Friday 10 December 2010
A few short network outages during this week - Update
Hi,
During this week, we have suffered around 4 short outages of between 2 and 6 minutes each.
We would first like to apologise for any issues this may have caused our customers. We are not entirely sure what may have caused these problems. We have failed one of our firewalls over and cleared any debug information it was carrying.
For the last 2 days the network has remained stable and we will continue to monitor the changes we have made.
During this week, we have suffered around 4 short outages of between 2 and 6 minutes each.
We would first like to apologise for any issues this may have caused our customers. We are not entirely sure what may have caused these problems. We have failed one of our firewalls over and cleared any debug information it was carrying.
For the last 2 days the network has remained stable and we will continue to monitor the changes we have made.
Thursday 25 November 2010
Spam Filter issue resolved
Hi all,
The spam filtering issue is now resolved. If you are still receiving unwanted mail then please forward them to support@sointernet.com so we can look at this further.
Once again, thankyou for your patience.
So Support team.
The spam filtering issue is now resolved. If you are still receiving unwanted mail then please forward them to support@sointernet.com so we can look at this further.
Once again, thankyou for your patience.
So Support team.
Spam Filter issue
Hi,
We are currently experiencing a Spam Filtering issue with customers receiving unwanted emails.
We have engineers looking at this issue and it will be resolved as soon as possible.
Thank you for your patience, any further issues please contact ourselves.
So Support team.
We are currently experiencing a Spam Filtering issue with customers receiving unwanted emails.
We have engineers looking at this issue and it will be resolved as soon as possible.
Thank you for your patience, any further issues please contact ourselves.
So Support team.
Friday 19 November 2010
ADSL and DNS issue
Hi,
We have just experienced a port flap on our DNS servers and also a BT tunnel issue with our ADSL, we have flushed the ports and DNS has now returned, we contacted BT with regards to the ADSL tunnels and had to clear all the sessions, the tunnels have now come back up and the network is now stable on both fronts.
Apologies for any disruption this may have caused.
Regards
So support team.
We have just experienced a port flap on our DNS servers and also a BT tunnel issue with our ADSL, we have flushed the ports and DNS has now returned, we contacted BT with regards to the ADSL tunnels and had to clear all the sessions, the tunnels have now come back up and the network is now stable on both fronts.
Apologies for any disruption this may have caused.
Regards
So support team.
Mail Issue now fixed
Hi,
The engineers believe they have now rectified the Mail issue and can see mail being delivered, also the ability to login to Webmail.
The issue lay with a disc failover on our San.
This will be monitored.
Thank you for your patience, any further issues please contact ourselves.
So support team.
The engineers believe they have now rectified the Mail issue and can see mail being delivered, also the ability to login to Webmail.
The issue lay with a disc failover on our San.
This will be monitored.
Thank you for your patience, any further issues please contact ourselves.
So support team.
Mail Issue Update
The Engineers are still working on this and hope to have it resolved quickly.
Once again thanks for your patience with this.
So support team
Once again thanks for your patience with this.
So support team
Friday 12 November 2010
Network Issues - Resolved
Dear All,
All networking issues have now been resolved.
A supervisor control card failed in one of our two border routers at our Manchester data centre. Although these routers run independently, So Internet traffic requires both routers to be run for its traffic to route correctly.
Initial indications pointed to the fact that one of the line cards (the circuit boards that contain the actual network switch ports) had failed. The 10gb/s line card was replaced first, but the router would not remain stable. After completely stripping the chassis, our last option was the supervisor (the actual control for the router)
Upon replacing this, the router would boot and remain stable. The M247 team then replaced the other line cards and restored the configuration line by line.
Full service was restored around 14.10 today.
We will be further reviewing this outage and making adjustments to protect against re-occurance.
If you are still experiencing issues, please do contact our support team - 0161 615 1275
All networking issues have now been resolved.
A supervisor control card failed in one of our two border routers at our Manchester data centre. Although these routers run independently, So Internet traffic requires both routers to be run for its traffic to route correctly.
Initial indications pointed to the fact that one of the line cards (the circuit boards that contain the actual network switch ports) had failed. The 10gb/s line card was replaced first, but the router would not remain stable. After completely stripping the chassis, our last option was the supervisor (the actual control for the router)
Upon replacing this, the router would boot and remain stable. The M247 team then replaced the other line cards and restored the configuration line by line.
Full service was restored around 14.10 today.
We will be further reviewing this outage and making adjustments to protect against re-occurance.
If you are still experiencing issues, please do contact our support team - 0161 615 1275
Routing issues - update 3
We have now been able to locate the faulty line card and as a result replaced the supervisor.
The M247 team are now restoring the config from backups and we should be running again within the next 10 - 15 minutes.
The M247 team are now restoring the config from backups and we should be running again within the next 10 - 15 minutes.
Routing issues - update 2
One of our main data centre routers is refusing to boot correctly. Although a large percentage of the data centre is running, the So Internet connectivity requires both routers to be running for it to remain stable.
We are currently working through all the different options to try and get this router to restart correctly and remain stable.
We will be conducting a full postmortem after the event to find other ways of avoiding this happening in further.
In the meantime, thank you for your patience.
We are currently working through all the different options to try and get this router to restart correctly and remain stable.
We will be conducting a full postmortem after the event to find other ways of avoiding this happening in further.
In the meantime, thank you for your patience.
Routing issues - update
We have located the faulty piece of equipment and engineers are currently replacing it.
We are aware that this may only affect a small number of customers at the moment and will update again shortly.
We are aware that this may only affect a small number of customers at the moment and will update again shortly.
Networking routing issues - 12.30 - 12-11-10
Hi All,
We are currently seeing a few network routing issues with traffic getting to our Manchester network. Engineers are currently working on this issue and service should be restored shortly.
We are currently seeing a few network routing issues with traffic getting to our Manchester network. Engineers are currently working on this issue and service should be restored shortly.
Friday 15 October 2010
Email issues fixed
Dear all,
By around 2.30pm today we were able to restore full service after replacing a failed fan tray in one of our NAS servers.
Thank you for your patience while we corrected this issue.
By around 2.30pm today we were able to restore full service after replacing a failed fan tray in one of our NAS servers.
Thank you for your patience while we corrected this issue.
Issues affecting MS SQL & Email
Hi,
Around 20 minutes ago, we seemed to have experienced a power surge to one of our racks.
These caused a number of our servers that handle email and MS SQL (basically those connected to our central storage devices) to reboot, or require reboots.
We are currently bring all services back online.
Email is currently offline and we are just correcting an issue with the gateway server caused by this reboot. We expect this work to be completed within the next 30 mins
I will update the ticket shortly once the issue is corrected.
Once again, thank you for your patience.
Around 20 minutes ago, we seemed to have experienced a power surge to one of our racks.
These caused a number of our servers that handle email and MS SQL (basically those connected to our central storage devices) to reboot, or require reboots.
We are currently bring all services back online.
Email is currently offline and we are just correcting an issue with the gateway server caused by this reboot. We expect this work to be completed within the next 30 mins
I will update the ticket shortly once the issue is corrected.
Once again, thank you for your patience.
Friday 8 October 2010
Network Update
Hi all,
Ok we reloaded the config back to the LNS but it just sat in a frozen state, we got the engineer to plug a console in, we then power cycled it and this bought it back on-line, we have a constant monitor plugged into it so we can see what's happening.
We are monitoring the network as a whole very closely and apologise for the service outages.
If you are struggling to connect to your ADSL please reboot your router.
Regards
So support.
Ok we reloaded the config back to the LNS but it just sat in a frozen state, we got the engineer to plug a console in, we then power cycled it and this bought it back on-line, we have a constant monitor plugged into it so we can see what's happening.
We are monitoring the network as a whole very closely and apologise for the service outages.
If you are struggling to connect to your ADSL please reboot your router.
Regards
So support.
ADSL issues part 2
Hi all,
The LNS has been reloaded but hasn't come back yet, we have engineers putting a console into it at the moment to see what stage it's at.
So sorry about the delay
Regards
So support
The LNS has been reloaded but hasn't come back yet, we have engineers putting a console into it at the moment to see what stage it's at.
So sorry about the delay
Regards
So support
ADSL network drops
Hi,
We are currently seeing an issue with the ADSL network, it seems that one of our Tunnels from BT keeps failing, this is causing some of the ADSL connections to fail.
We are investigating this and trying to locate the cause of this issue.
Once again we apologise for this inconvenience and will keep you updated.
So support.
We are currently seeing an issue with the ADSL network, it seems that one of our Tunnels from BT keeps failing, this is causing some of the ADSL connections to fail.
We are investigating this and trying to locate the cause of this issue.
Once again we apologise for this inconvenience and will keep you updated.
So support.
Thursday 7 October 2010
Network outage
Hi all,
We are now back online, what an afternoon, we had an engineer on site and it was found that a switch was offline, the switch was currently rebooted and the network came back.
We are looking into the cause of this and how we can stop this occurring again.
Once again apologies for this and thank you for your continued patience.
We will keep you updated to some forth coming maintenance works.
Regards
The support team.
We are now back online, what an afternoon, we had an engineer on site and it was found that a switch was offline, the switch was currently rebooted and the network came back.
We are looking into the cause of this and how we can stop this occurring again.
Once again apologies for this and thank you for your continued patience.
We will keep you updated to some forth coming maintenance works.
Regards
The support team.
Monday 20 September 2010
MP Mark Garnier and Kidderminster Mayor Visit
We had a great opportunity on Saturday at the opening of a new education centre at the Simply Centre in Kidderminster to welcome the Mayor and local MP Mark Garnier to our offices.
Having recently won a contract to supply Wyre Forest District Council home workers with broadband, So Internet a division of M247 Ltd are making a local impact with their broadband and connectivity solutions.
We had great conversations about the current internet legislation and the the need to improve internet speeds to end users, so that would economy can grow. It was also a good opportunity to chat about our safe internet solutions and the work we are doing with local and national Police forces.
Pictures from the day can be found on our Facebook page
Having recently won a contract to supply Wyre Forest District Council home workers with broadband, So Internet a division of M247 Ltd are making a local impact with their broadband and connectivity solutions.
We had great conversations about the current internet legislation and the the need to improve internet speeds to end users, so that would economy can grow. It was also a good opportunity to chat about our safe internet solutions and the work we are doing with local and national Police forces.
Pictures from the day can be found on our Facebook page
Tuesday 31 August 2010
Spam Filter Login Issues
Hi,
A number of users have mentioned they were having issues accessing the online spam quarantine.
We have now reset the login servers required to fix this issue and all should now be running correctly.
A number of users have mentioned they were having issues accessing the online spam quarantine.
We have now reset the login servers required to fix this issue and all should now be running correctly.
Friday 6 August 2010
ADSL Issues 6-8-2010 - Fault Cleared
Dear All,
Well that was an afternoon we did not expect!!
As many of you will be aware we have been fighting some instability in our broadband service. Most of these issues have slowly arisen over a period of time as we have grown and have come to a head over the last couple of months.
We have been working hard to load the most stable version of the router operating system that benefits all of our customers. This afternoon's issues forced us to escalate the time span to roll this out.
I would like to offer my sincere apology for the inconvenience the outage caused today. Please rest assured that we are working hard to improve our service and do take this type of outage seriously.
By around 5pm we were able to stabilise the network and return service to about 80% of our broadband customers.
Soon after 8pm we were able to load the final version of the software and bring stability across all of our customers.
We will continue to monitor the network over the coming couple of days, but are excited by the initial results we are seeing.
Please note that we are in the process of changing our phone number and you can contact us on 0161 615 1275.
Well that was an afternoon we did not expect!!
As many of you will be aware we have been fighting some instability in our broadband service. Most of these issues have slowly arisen over a period of time as we have grown and have come to a head over the last couple of months.
We have been working hard to load the most stable version of the router operating system that benefits all of our customers. This afternoon's issues forced us to escalate the time span to roll this out.
I would like to offer my sincere apology for the inconvenience the outage caused today. Please rest assured that we are working hard to improve our service and do take this type of outage seriously.
By around 5pm we were able to stabilise the network and return service to about 80% of our broadband customers.
Soon after 8pm we were able to load the final version of the software and bring stability across all of our customers.
We will continue to monitor the network over the coming couple of days, but are excited by the initial results we are seeing.
Please note that we are in the process of changing our phone number and you can contact us on 0161 615 1275.
Thursday 29 July 2010
Short notice adsl upgrade
Please note this does not affect hosting or email just broadband.
We will be performing a router upgrade to again improve performance.
This work will be carried out after midnight today 29th July and should only take around 30 minutes.
If you are unable to get online after this work please turn your router off for 10 minutes and back on again.
We will be performing a router upgrade to again improve performance.
This work will be carried out after midnight today 29th July and should only take around 30 minutes.
If you are unable to get online after this work please turn your router off for 10 minutes and back on again.
Wednesday 28 July 2010
Hosting Outage - 10:50am - 28/7/2010
Hi,
We have had a router failure which is currently rebooting and routing should return in a couple of minutes.
We are continuing to investigate the issue and are putting additional cabling in place to avoid this happening again.
We have had a router failure which is currently rebooting and routing should return in a couple of minutes.
We are continuing to investigate the issue and are putting additional cabling in place to avoid this happening again.
Sunday 25 July 2010
ADSL update
We almost managed the upgrade but had some issues with routing.
We took the decision to roll back the changes and try the changes again at a later date.
Thank you for your patience.
We took the decision to roll back the changes and try the changes again at a later date.
Thank you for your patience.
Saturday 24 July 2010
Emergency ADSL Maintenance
This evening we are moving all customers from one piece of ADSL termination equipment to another.
This process should only take about 10 minutes and will take place around 11pm this evening.
I am sorry for the short notice but the move is required to achieve better connectivity and stability.
After the move you may need to reboot your router to reconnect.
This process should only take about 10 minutes and will take place around 11pm this evening.
I am sorry for the short notice but the move is required to achieve better connectivity and stability.
After the move you may need to reboot your router to reconnect.
Wednesday 14 July 2010
BT Outage Fault Cleared - 16:15
Hi,
We have been informed that the widespread outage covering a large percentage of the UK, has now been cleared.
Any customers not being able to connect, please turn your router off for 15 minutes and then back on again which should reconnect you.
We have been informed that the widespread outage covering a large percentage of the UK, has now been cleared.
Any customers not being able to connect, please turn your router off for 15 minutes and then back on again which should reconnect you.
BT Exchange outage
We have been informed by BT that they have experienced a node outage at a Leeds exchange which has affected exchanges around the country, below is a list of affected area codes:
01132 01133 01142 01159 01162
01173 01179 01189 01200 01204
01205 01206 01207 01209 012131
012135 012137 012142 012143 012144
012145 012147 012150 012151 012155
012163 012164 01224 01226 01 228
01229 01236 01239 01242 01243
01244 01246 01248 01252 01253
01254 01255 01256 01257 01262
01263 01268 01270 01271 01273
01274 01282 01283 01284 01286
01287 01289 01290 01292 01294
01296 01297 01301 01302 01303
01306 01307 01308 013122 013133
013134 013145 013156 013165 013166
01322 01324 01325 01332 01333
01334 01343 01344 01346 01347
01352 01354 01355 01359 01362
01364 01369 01375 01376 01377
01382 01383 01387 01388 01389
01392 01395 01400 01404 01405
01407 014122 014124 014133 014134
014135 014142 014144 014163 014164
014184 014188 01422 01423 01424
01427 01429 01430 01433 01434
01438 01439 01449 01450 01452
01455 01457 01460 01461 01463
01466 01467 01469 01471 01472
01473 01475 01476 01478 01480
01483 01484 01485 01492 01493
01496 01501 01505 01506 01507
01509 015120 01512 2 015123 015125
015126 015129 015133 015134 015135
015142 015143 015144 015148 015152
015153 015163 015164 015165 015170
015172 015192 015193 01522 01524
01525 01527 01530 01535 01539
01543 01555 01556 01563 01564
01565 01566 01581 01582 01586
01592 01599 01600 01603 01604
01606 01609 016120 016122 016123
016125 016127 016130 016132 016133
016134 016135 016136 016137 016142
016143 016144 016147 016148 016162
016163 016164 016165 016166 016168
016173 016176 016177 016178 016179
016183 016184 016187 016188 016190
016192 016194 016196 016197 01621
01622 01623 01625 01626 01629
01630 01631 01633 01634 01636
01637 01639 01642 01 646 01652
01653 01661 01664 01669 01670
01673 01675 01686 01695 01697
01698 01702 01704 01706 01708
01709 01721 01722 01723 01724
01727 01730 01733 01737 01738
01740 01744 01745 01748 01751
01752 01753 01754 01756 01757
01758 01759 01765 01768 01772
01773 01775 01776 01779 01782
01785 01788 01790 01792 01793
01803 01822 01823 01833 01834
01837 01845 01865 01869 01872
0188 4 01889 01890 01896 01900
01902 01904 01905 01909 019121
019122 019123 019125 019126 019127
019129 019138 019141 019147 019148
019149 019151 019152 019156 01922
01924 01925 01928 01932 01937
01942 01943 01944 0194 5 01946
01947 01949 01950 01952 01959
01964 01968 01969 01977 01978
01984 01995 0203066 0203117 0207064
0207243 0207261 0207278 0207313 0207403
0207580 0207636 0207713 0207727 0207792
0207837 0207924 0207978 0208314 0208316
020 8438 0208452 0208465 0208679 0208680
0208688 0208690 0208741 0208743 0208746
0208748 0208749 0208764 0208830 0208850
0208854 0208859 0208915 0208944 0208947
0208960 0208965 0208968 0238022 0238033
0238063 0239223 0239225 0239226 0239265
0239266 0239269 0247636 0247638 0282565
0283083 0283754 0284176 0284372 0287032
0287136 0287963 0288676 0288775 0289024
0289032 0289042 0289046 0289062 0289079
0289084 0289085 0289181 0289264 0289269
At current BT are estimating a 4 fix time (1600).
Please just keep trying your router once online we would recommend powering the router off for 20mins then turn back on.
Thanks for your patience.
01132 01133 01142 01159 01162
01173 01179 01189 01200 01204
01205 01206 01207 01209 012131
012135 012137 012142 012143 012144
012145 012147 012150 012151 012155
012163 012164 01224 01226 01 228
01229 01236 01239 01242 01243
01244 01246 01248 01252 01253
01254 01255 01256 01257 01262
01263 01268 01270 01271 01273
01274 01282 01283 01284 01286
01287 01289 01290 01292 01294
01296 01297 01301 01302 01303
01306 01307 01308 013122 013133
013134 013145 013156 013165 013166
01322 01324 01325 01332 01333
01334 01343 01344 01346 01347
01352 01354 01355 01359 01362
01364 01369 01375 01376 01377
01382 01383 01387 01388 01389
01392 01395 01400 01404 01405
01407 014122 014124 014133 014134
014135 014142 014144 014163 014164
014184 014188 01422 01423 01424
01427 01429 01430 01433 01434
01438 01439 01449 01450 01452
01455 01457 01460 01461 01463
01466 01467 01469 01471 01472
01473 01475 01476 01478 01480
01483 01484 01485 01492 01493
01496 01501 01505 01506 01507
01509 015120 01512 2 015123 015125
015126 015129 015133 015134 015135
015142 015143 015144 015148 015152
015153 015163 015164 015165 015170
015172 015192 015193 01522 01524
01525 01527 01530 01535 01539
01543 01555 01556 01563 01564
01565 01566 01581 01582 01586
01592 01599 01600 01603 01604
01606 01609 016120 016122 016123
016125 016127 016130 016132 016133
016134 016135 016136 016137 016142
016143 016144 016147 016148 016162
016163 016164 016165 016166 016168
016173 016176 016177 016178 016179
016183 016184 016187 016188 016190
016192 016194 016196 016197 01621
01622 01623 01625 01626 01629
01630 01631 01633 01634 01636
01637 01639 01642 01 646 01652
01653 01661 01664 01669 01670
01673 01675 01686 01695 01697
01698 01702 01704 01706 01708
01709 01721 01722 01723 01724
01727 01730 01733 01737 01738
01740 01744 01745 01748 01751
01752 01753 01754 01756 01757
01758 01759 01765 01768 01772
01773 01775 01776 01779 01782
01785 01788 01790 01792 01793
01803 01822 01823 01833 01834
01837 01845 01865 01869 01872
0188 4 01889 01890 01896 01900
01902 01904 01905 01909 019121
019122 019123 019125 019126 019127
019129 019138 019141 019147 019148
019149 019151 019152 019156 01922
01924 01925 01928 01932 01937
01942 01943 01944 0194 5 01946
01947 01949 01950 01952 01959
01964 01968 01969 01977 01978
01984 01995 0203066 0203117 0207064
0207243 0207261 0207278 0207313 0207403
0207580 0207636 0207713 0207727 0207792
0207837 0207924 0207978 0208314 0208316
020 8438 0208452 0208465 0208679 0208680
0208688 0208690 0208741 0208743 0208746
0208748 0208749 0208764 0208830 0208850
0208854 0208859 0208915 0208944 0208947
0208960 0208965 0208968 0238022 0238033
0238063 0239223 0239225 0239226 0239265
0239266 0239269 0247636 0247638 0282565
0283083 0283754 0284176 0284372 0287032
0287136 0287963 0288676 0288775 0289024
0289032 0289042 0289046 0289062 0289079
0289084 0289085 0289181 0289264 0289269
At current BT are estimating a 4 fix time (1600).
Please just keep trying your router once online we would recommend powering the router off for 20mins then turn back on.
Thanks for your patience.
Thursday 8 July 2010
Issues for some ADSL users on the Tiscali network
Hi,
We have a few reported issues on our broadband service where users are connected through the Tiscali network.
The PPP sessions are currently not being carried correctly and as a result you may not have internet access.
Tiscali are aware of the issue and are working on it. We are expecting an update within a couple of hours and a router reboot at that stage should correct the problem.
We will update this post once we have more information.
We have a few reported issues on our broadband service where users are connected through the Tiscali network.
The PPP sessions are currently not being carried correctly and as a result you may not have internet access.
Tiscali are aware of the issue and are working on it. We are expecting an update within a couple of hours and a router reboot at that stage should correct the problem.
We will update this post once we have more information.
Tuesday 15 June 2010
Problems logging on to ADSL - 9am 15th June
Hi,
At around 9am this morning on part of our core network we stopped receiving some new ADSL sessions. This would be if you had rebooted your router, or tried to connect a fresh, but only seems to be affecting around 5% of our customers
This issue has now been identified as a problem on one of our upstream providers equipment and as such out of our control. We are currently awaiting a fix, which should be very shortly at which point a router reboot may be required to get you back online.
We will post a news update once we have more information and know that the problem has been fixed.
At around 9am this morning on part of our core network we stopped receiving some new ADSL sessions. This would be if you had rebooted your router, or tried to connect a fresh, but only seems to be affecting around 5% of our customers
This issue has now been identified as a problem on one of our upstream providers equipment and as such out of our control. We are currently awaiting a fix, which should be very shortly at which point a router reboot may be required to get you back online.
We will post a news update once we have more information and know that the problem has been fixed.
Friday 11 June 2010
Outbound email issues 1am - 7am - 11th June
Hi All,
Last night one of our outbound mailservers failed. This caused an issue for some people sending outbound email.
The server issue has been corrected and all outbound email is working well again.
Please note this only affected some customers and was only for outbound email.
Last night one of our outbound mailservers failed. This caused an issue for some people sending outbound email.
The server issue has been corrected and all outbound email is working well again.
Please note this only affected some customers and was only for outbound email.
Thursday 10 June 2010
ADSL Outage - Cleared
Hi,
The failed equipment has now been reset and all broadband services are now running correctly.
Thank you for your patience.
The failed equipment has now been reset and all broadband services are now running correctly.
Thank you for your patience.
ADSL Outage - Current 14:40
Hi All,
At around 13:59 today a piece of equipment failed in our London racks.
This is currently affecting access to the internet from broadband connections.
We are working on this at the moment and are awaiting onsite staff to update us on the situation.
At around 13:59 today a piece of equipment failed in our London racks.
This is currently affecting access to the internet from broadband connections.
We are working on this at the moment and are awaiting onsite staff to update us on the situation.
Thursday 27 May 2010
Welcome to the world Noah Davies
Hi All,
What an exciting day!
At 11.21am this morning Wayne and Sarah had a lovely baby boy called Noah weighing in at a little over 8lbs!
Everyone is doing well and we are looking forward to Noah starting work in the office before to long!
Wayne and Sarah congratulations. How amazing is it that God would add little Noah to your family today.
Paul
What an exciting day!
At 11.21am this morning Wayne and Sarah had a lovely baby boy called Noah weighing in at a little over 8lbs!
Everyone is doing well and we are looking forward to Noah starting work in the office before to long!
Wayne and Sarah congratulations. How amazing is it that God would add little Noah to your family today.
Paul
Saturday 22 May 2010
Issues Fixed
Hi,
Around 21:25 all network issues were corrected.
We intend to make further changes in the coming week or so to improve further redundancy beyond our firewall cluster.
Tonight the issue was outside of our control, but was corrected quickly once the issue was identified.
Around 21:25 all network issues were corrected.
We intend to make further changes in the coming week or so to improve further redundancy beyond our firewall cluster.
Tonight the issue was outside of our control, but was corrected quickly once the issue was identified.
Network Outage - Again!
ahhh,
I am really sorry about this. We switched everything over to another router this morning and now we are suffering an issue with the replacement.
We are currently making changes and these will be completed as quickly as possible.
I will post a full explanation as soon as possible.
Paul
I am really sorry about this. We switched everything over to another router this morning and now we are suffering an issue with the replacement.
We are currently making changes and these will be completed as quickly as possible.
I will post a full explanation as soon as possible.
Paul
Network Outage Fixed - 09:10
Hi,
We have now been able to reconfigure one of our other border routers to take the traffic for our network.
All traffic is now routing and flowing correctly.
Thank you for your patience. We are adding further redundancy this coming week that will again strengthen our resilience beyond just our firewall cluster.
We have now been able to reconfigure one of our other border routers to take the traffic for our network.
All traffic is now routing and flowing correctly.
Thank you for your patience. We are adding further redundancy this coming week that will again strengthen our resilience beyond just our firewall cluster.
Network Outage Update - 08.36
We have now been able to identify the issue as a blade failure in one of our edge routers.
We are working around re-routing traffic at the moment and service should be restored shortly.
Paul
We are working around re-routing traffic at the moment and service should be restored shortly.
Paul
Network Outage 07.32 21-5-10
Hi,
Just to let everyone know that we have experienced a network failure at the moment, we are not fully sure of the issue, but it may be just one of the connections that has failed.
I will update this shortly as soon as I know more.
Paul
Just to let everyone know that we have experienced a network failure at the moment, we are not fully sure of the issue, but it may be just one of the connections that has failed.
I will update this shortly as soon as I know more.
Paul
Thursday 20 May 2010
All emails now running smoothly.
Well what can I say but a very big thank you to our customers for their patience and understanding.
By lunchtime today we were able to track down the customer who had their email address compromised. We were then able to remove the hundred of thousands of spam emails this compromise had caused which meant that email was able to move smoothly again.
The software vendors then looked at our spam filter cluster to check all was correct and made a couple of changes to improve performance and this is now coping well.
The final issue was corrected at 17.58 when we located a rogue LDAP installation which was causing some people to not be able to log in to their email accounts.
So all should now be well with the world. Please do let us know if you continue to have any issues.
Paul
By lunchtime today we were able to track down the customer who had their email address compromised. We were then able to remove the hundred of thousands of spam emails this compromise had caused which meant that email was able to move smoothly again.
The software vendors then looked at our spam filter cluster to check all was correct and made a couple of changes to improve performance and this is now coping well.
The final issue was corrected at 17.58 when we located a rogue LDAP installation which was causing some people to not be able to log in to their email accounts.
So all should now be well with the world. Please do let us know if you continue to have any issues.
Paul
Email Update Thursday 20th May
Hi All,
We still have a few issues with email at the moment, but this is a sum up and update.
1. Spam Filtered Emails
This system is now running correctly and mail moving through without delays with nothing held in our queues.
2. General Mail Delays
One of our customers has had their email account targeted and are receiving a huge amount of spam email. We are currently closing this account. This is what is then causing mail delays for customers hosted on our PEM system.
3. Failure to login to collect emails.
This is a third issue! This is due to a corrupted database and is affecting around 10% of our customers in PEM. The software vendors are currently working on this and it should hopefully be resolved in the next few hours.
Paul
We still have a few issues with email at the moment, but this is a sum up and update.
1. Spam Filtered Emails
This system is now running correctly and mail moving through without delays with nothing held in our queues.
2. General Mail Delays
One of our customers has had their email account targeted and are receiving a huge amount of spam email. We are currently closing this account. This is what is then causing mail delays for customers hosted on our PEM system.
3. Failure to login to collect emails.
This is a third issue! This is due to a corrupted database and is affecting around 10% of our customers in PEM. The software vendors are currently working on this and it should hopefully be resolved in the next few hours.
Paul
Tuesday 18 May 2010
Spam filtered email update
Hi All,
Well we certainly were not expecting our SAN (large disk storage system) to fail today! Thankfully since it is built to continue running even after a failure, we did not loose any data.
It took us a short period of time at the end of our maintenance window today to fail the SAN over to it's backup setup.
During this time we experienced a build up of inbound email as it was not able to flow through our network.
As of 10pm today all mail seems to be flowing well with only around a 40 minute delay. The servers should be able to catch up with all in bound email over night bringing the system back in line.
Thank you so much for your patience and understanding.
Paul
Well we certainly were not expecting our SAN (large disk storage system) to fail today! Thankfully since it is built to continue running even after a failure, we did not loose any data.
It took us a short period of time at the end of our maintenance window today to fail the SAN over to it's backup setup.
During this time we experienced a build up of inbound email as it was not able to flow through our network.
As of 10pm today all mail seems to be flowing well with only around a 40 minute delay. The servers should be able to catch up with all in bound email over night bringing the system back in line.
Thank you so much for your patience and understanding.
Paul
Maintenance works
This is just an update to the above title.
We would like to apologise about the delay with mail and thank you for your patience, Mail is flowing and the queue is coming down there has been a delay and should see this catch up through the night.
The issue came about when we bought our san back on line and the controller failed, we failed it over to the second controller but had to put some config in place to get mail working.
We once again thank you for your patience with this issue.
The So support team.
We would like to apologise about the delay with mail and thank you for your patience, Mail is flowing and the queue is coming down there has been a delay and should see this catch up through the night.
The issue came about when we bought our san back on line and the controller failed, we failed it over to the second controller but had to put some config in place to get mail working.
We once again thank you for your patience with this issue.
The So support team.
Maintenence Window Complete
Hi,
Thank you for your patience. We have made great progress over night.
Pretty much all servers are online, but we do have a few niggles to work out.
Email is just coming back online after the SAN (the large filestore system we use) failed to boot correctly.
We then just have a few Gold Vision VPS to get working again and we should be up and running.
If you do spot an issue, please do let us know via email - support@sointernet.com or leave us a message or talk to someone directly on 01562 821 853
Paul
Thank you for your patience. We have made great progress over night.
Pretty much all servers are online, but we do have a few niggles to work out.
Email is just coming back online after the SAN (the large filestore system we use) failed to boot correctly.
We then just have a few Gold Vision VPS to get working again and we should be up and running.
If you do spot an issue, please do let us know via email - support@sointernet.com or leave us a message or talk to someone directly on 01562 821 853
Paul
Friday 14 May 2010
Increase in spam making it through our filters
Hi,
A number of customers on our spam filtering service have noticed an increase in spam that seems to be getting through our filtering system.
These emails seem to be of a very specific format and we are working with the software vendors on a solution to block them.
I will send an update out once we have a fix in place for this issue and want to thank those customers that have helped us to identify the problem.
Paul
A number of customers on our spam filtering service have noticed an increase in spam that seems to be getting through our filtering system.
These emails seem to be of a very specific format and we are working with the software vendors on a solution to block them.
I will send an update out once we have a fix in place for this issue and want to thank those customers that have helped us to identify the problem.
Paul
Thursday 13 May 2010
Important Network Maintenance Starting 9pm - 17-05-10
Hi All,
As our network continues to grow, we want to make sure we are always improving the service that we offer our customers.
We try to keep major maintenance down to a minimum, but have a window of opportunity to make some changes in a few days time.
We will be changing our network configuration on Monday 17th May 2010 starting at 9pm. We will be taking offline some of our non critical equipment first, followed later in the evening by those more important. Full service should be restored by round 7am on Tuesday 18th May 2010.
Please note that during this period ADSL connectivity will be unaffected, but access to email will be.
I appreciate your understanding with this short notice period, but do believe the improvements will be worth it in the long term.
If you do have any questions, please feel free to contact support@sointernet.com
Paul
As our network continues to grow, we want to make sure we are always improving the service that we offer our customers.
We try to keep major maintenance down to a minimum, but have a window of opportunity to make some changes in a few days time.
We will be changing our network configuration on Monday 17th May 2010 starting at 9pm. We will be taking offline some of our non critical equipment first, followed later in the evening by those more important. Full service should be restored by round 7am on Tuesday 18th May 2010.
Please note that during this period ADSL connectivity will be unaffected, but access to email will be.
I appreciate your understanding with this short notice period, but do believe the improvements will be worth it in the long term.
If you do have any questions, please feel free to contact support@sointernet.com
Paul
Thursday 6 May 2010
Web Mail Update
Hi,
Further to our update yesterday, webmail is now operational again.
Thanks for your patience.
Further to our update yesterday, webmail is now operational again.
Thanks for your patience.
Wednesday 5 May 2010
Mail Issue update
Hi,
Further to our earlier news post regarding our Mail issue, emails are flowing but we still have an issue with the Web Mail server, this has fallen over and we are currently in the process of building a new one, we will keep you posted as to our progress and once again apologise for delay.
Thanks for your patience.
Support team
Further to our earlier news post regarding our Mail issue, emails are flowing but we still have an issue with the Web Mail server, this has fallen over and we are currently in the process of building a new one, we will keep you posted as to our progress and once again apologise for delay.
Thanks for your patience.
Support team
Mail Issue
Hi,
This is just to let you know of a mail issue we've had this morning.
We were alerted at 7:03am by our monitoring system that one of our mailservers had stopped working, we have investigated this and shut that unit down so that the backup server could take it's place, this was rectified by 8:47am.
Mail is now currently flowing, but access to webmail is still off line, we are working on this at the moment and will keep you updated when this is rectified.
Once again thank you for your patience while we work on this issue.
So Internet support team.
This is just to let you know of a mail issue we've had this morning.
We were alerted at 7:03am by our monitoring system that one of our mailservers had stopped working, we have investigated this and shut that unit down so that the backup server could take it's place, this was rectified by 8:47am.
Mail is now currently flowing, but access to webmail is still off line, we are working on this at the moment and will keep you updated when this is rectified.
Once again thank you for your patience while we work on this issue.
So Internet support team.
Monday 3 May 2010
Bank Holiday
Hi,
Please note that we are closed for the bank Holiday Monday, unfortunately the answer machine message for the phones has not activated.
Could i ask that if you have a support query that you email support@sointernet.com if you require sales please email sales at sointernet.com
We are open at 10am tomorrow (staff training for the first hour).
Thanks for you patience with this and have a fantastic Bank Holiday.
Please note that we are closed for the bank Holiday Monday, unfortunately the answer machine message for the phones has not activated.
Could i ask that if you have a support query that you email support@sointernet.com if you require sales please email sales at sointernet.com
We are open at 10am tomorrow (staff training for the first hour).
Thanks for you patience with this and have a fantastic Bank Holiday.
Friday 30 April 2010
ADSL Connectivity Issues Fixed
Hi,
Just to let you know that we were able to track the issue down to some packet loss on our second connection.
We have now disabled this link for now and the issue has been fixed.
Thank you for your patience.
Paul
Just to let you know that we were able to track the issue down to some packet loss on our second connection.
We have now disabled this link for now and the issue has been fixed.
Thank you for your patience.
Paul
ADSL Connectivity Issues 22:25 30-4-10
Hi,
We are aware there are a number of users experiencing drops on their internet connection at this moment in time 22:25 30/04/2010
We are working on this problem and will update you shortly.
Paul
We are aware there are a number of users experiencing drops on their internet connection at this moment in time 22:25 30/04/2010
We are working on this problem and will update you shortly.
Paul
Wednesday 21 April 2010
ADSL Connectivity Issues Fixed
Hi,
Thank you for your patience.
We have now moved all customers from the affected LNS router to one of our others and everything is now working correctly.
If you still have issues connecting to the internet, please turn off your router for 10 minutes and then back on again, which should clear the fault.
Paul
Thank you for your patience.
We have now moved all customers from the affected LNS router to one of our others and everything is now working correctly.
If you still have issues connecting to the internet, please turn off your router for 10 minutes and then back on again, which should clear the fault.
Paul
Continuing issues for some users on ADSL
Hi,
We are still experiencing an issue with one of our LNS routers which has rebooted a couple of times today. This may have had the result of your ADSL connection dropping offline for a couple of minutes.
We are working on a fix for this which is scheduled for later today.
In the meantime thank you for your patience while we work on this issue.
Paul
We are still experiencing an issue with one of our LNS routers which has rebooted a couple of times today. This may have had the result of your ADSL connection dropping offline for a couple of minutes.
We are working on a fix for this which is scheduled for later today.
In the meantime thank you for your patience while we work on this issue.
Paul
Tuesday 20 April 2010
Issues with dropping broadband 7.30pm 20-04-10
Hi,
We are currently struggling with one of our LNS routers (this is the first place your ADSL gets to once it arrives at our network from BT)
The router crashed a couple of times between 7.30pm and 9pm tonight.
We have reset this router at 9.08pm and are now monitoring the connections, which seem more stable.
I will update this post if we run in to any more problems.
Thanks for your patience.
Paul
We are currently struggling with one of our LNS routers (this is the first place your ADSL gets to once it arrives at our network from BT)
The router crashed a couple of times between 7.30pm and 9pm tonight.
We have reset this router at 9.08pm and are now monitoring the connections, which seem more stable.
I will update this post if we run in to any more problems.
Thanks for your patience.
Paul
Wednesday 14 April 2010
Connectivity Issues Fixed
Hi,
We have been able to work with our upstream supplier and they have now found and corrected the issue.
The network problem only affected some users, but thank you for patience while we found and fixed the routing configuration.
Paul
We have been able to work with our upstream supplier and they have now found and corrected the issue.
The network problem only affected some users, but thank you for patience while we found and fixed the routing configuration.
Paul
Connectivity Issues to Some Sites
Hi,
We have been alerted this evening to some users struggling to get access to sites like Facebook etc.
We are aware of what looks like a routing issue outside of our control. We are currently working with our upstream providers to fix this issue and will update this post shortly.
Paul
We have been alerted this evening to some users struggling to get access to sites like Facebook etc.
We are aware of what looks like a routing issue outside of our control. We are currently working with our upstream providers to fix this issue and will update this post shortly.
Paul
Monday 12 April 2010
Change to Tuesday 13th April Staff Training Times
Dear All,
We have been working hard over the last few weeks preparing to release some of our new solutions and services.
As a result our normal 9am - 10am Tuesday staff training time, will change to 10am - 11am just for this Tuesday 13th April 2010 only.
More exciting news to follow later this week.
Paul
We have been working hard over the last few weeks preparing to release some of our new solutions and services.
As a result our normal 9am - 10am Tuesday staff training time, will change to 10am - 11am just for this Tuesday 13th April 2010 only.
More exciting news to follow later this week.
Paul
Thursday 1 April 2010
Easter Opening Times
Hi Again!!,
It has certainly been a busy few days with the issues that BT have had.
We will be closed all day Friday and Monday, but will reopen on Tuesday at 10am after our staff training time.
We will of course be monitoring our systems over the weekend and will still be answering support tickets and any voicemails that are left.
Have a great few days break and we will catch up again after the Easter weekend.
Paul
It has certainly been a busy few days with the issues that BT have had.
We will be closed all day Friday and Monday, but will reopen on Tuesday at 10am after our staff training time.
We will of course be monitoring our systems over the weekend and will still be answering support tickets and any voicemails that are left.
Have a great few days break and we will catch up again after the Easter weekend.
Paul
BT Paddington Fire/Flood ADSL Update
Hi,
For those of you interested there are now some pictures and further information of how just one exchange in London can affect so much of the UK!
Recent first hand onsite update
http://www.theregister.co.uk/2010/04/01/bt_burne/
BTCare's own pictures of the height of the flood that has affected their electrical equipment.
http://www.flickr.com/photos/48879906@N05/4480812877/
Paul
For those of you interested there are now some pictures and further information of how just one exchange in London can affect so much of the UK!
Recent first hand onsite update
http://www.theregister.co.uk/2010/04/01/bt_burne/
BTCare's own pictures of the height of the flood that has affected their electrical equipment.
http://www.flickr.com/photos/48879906@N05/4480812877/
Paul
Update on BT ADSL Outages
Hi,
Work is still continuing in the BT Paddington Exchange. We are aware of customers as far as Lancaster affected by this London outage!
BT currently have a protected fix time of Friday afternoon (02/04/2010)
We will update you once we know more.
Paul
Work is still continuing in the BT Paddington Exchange. We are aware of customers as far as Lancaster affected by this London outage!
BT currently have a protected fix time of Friday afternoon (02/04/2010)
We will update you once we know more.
Paul
Current ADSL Outages
Hi,
As many of you may be aware there has been a major incident at the BT Paddington Exchange in London.
http://news.bbc.co.uk/1/hi/technology/8598371.stm
As a result there are around 437 BT exchanges that are not receiving full service at the moment. This will also have the knock on affect across a wider area than just the immediate vicinity.
We are also aware of a fibre break in the Luton area which is also causing ADSL outages for people connected around this location.
I will post further updates when I have them.
Paul
As many of you may be aware there has been a major incident at the BT Paddington Exchange in London.
http://news.bbc.co.uk/1/hi/technology/8598371.stm
As a result there are around 437 BT exchanges that are not receiving full service at the moment. This will also have the knock on affect across a wider area than just the immediate vicinity.
We are also aware of a fibre break in the Luton area which is also causing ADSL outages for people connected around this location.
I will post further updates when I have them.
Paul
Wednesday 31 March 2010
Fixed - Problems with sending to Hotmail
Hi,
We have been able to locate the cause of the issues and blocked the customers server that was affecting outbound emails.
We have also made a change to our outbound servers so that all new email to Hotmail should be delivered correctly.
These changes may take a few hours to catchup.
Paul
We have been able to locate the cause of the issues and blocked the customers server that was affecting outbound emails.
We have also made a change to our outbound servers so that all new email to Hotmail should be delivered correctly.
These changes may take a few hours to catchup.
Paul
Probems sending to hotmail
Hi,
We have a few tickets in at the moment with people having difficulty sending to Hotmail accounts.
We have checked our status with Hotmail and all is running correctly and we have not been throttled in any way or at a warning level with any of the emails we are sending.
We are working with the affected customers to see if we can resolve the issue, but just wanted to put this post up incase it was a more wider issue.
If you do have any issue, please do email support@sointernet.com
Paul
We have a few tickets in at the moment with people having difficulty sending to Hotmail accounts.
We have checked our status with Hotmail and all is running correctly and we have not been throttled in any way or at a warning level with any of the emails we are sending.
We are working with the affected customers to see if we can resolve the issue, but just wanted to put this post up incase it was a more wider issue.
If you do have any issue, please do email support@sointernet.com
Paul
Thursday 25 March 2010
Just a few days of the exclusive SonicWALL SSL-VPN offer left!
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So what's the deal?
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If you are looking for a superior SSL-VPN solution with Basic End-Point Interrogation, and Granular Access Control, with high level support at a price that you can afford then look no further – buy now and save £££s
Call us today on 01562 829800
So what's the deal?
Buy a SonicWALL Aventail EX750 (SSL-VPN) with 25 user licence and get 1 years 24x7 support FREE!!! Available only until 31st March 2010 through So Internet, this offer represents a saving of £465 + VAT providing not only excellent granular control for SSL-VPN but also an unbeatable price.
If you are looking for a superior SSL-VPN solution with Basic End-Point Interrogation, and Granular Access Control, with high level support at a price that you can afford then look no further – buy now and save £££s
Call us today on 01562 829800
Monday 22 March 2010
Paul & Wayne are out today
It rarely happens but both Paul and Wayne are out of the office today so please be patient and all support issues will be dealt with as soon as possible. The best way to register a support issue is to send an email into support@sointernet.com
Thanks for your understanding
Thanks for your understanding
Thursday 18 March 2010
New Website coming
We've got exciting news of a new website design for So Internet which should be ready for launch at the end of the month! It's exciting that with the full range of internet services that we offer we will be able to showcase & feature many more elements of what we do. We will of course let you know when it's ready to go live, and please if you have any thoughts on things that would help you as a customer on the site then let us know.
Monday 15 March 2010
ADSL Outage 11:55am 15-3-10
Hi,
At around 11.55am today, one of our suppliers seemingly lost a connection to the BT network. This took all of our broadband (ADSL) lines offline.
Sessions should be now trying to reconnect to the second site. With a number of thousand trying to reconnect, the process will take around 30 minutes.
If you do not have connectivity after this time, please do power down your router for 10 minutes and then restart it. This should clear the session and allow you to get back online.
Thank you for your patience while we fix this issue.
Paul
At around 11.55am today, one of our suppliers seemingly lost a connection to the BT network. This took all of our broadband (ADSL) lines offline.
Sessions should be now trying to reconnect to the second site. With a number of thousand trying to reconnect, the process will take around 30 minutes.
If you do not have connectivity after this time, please do power down your router for 10 minutes and then restart it. This should clear the session and allow you to get back online.
Thank you for your patience while we fix this issue.
Paul
Monday 8 March 2010
Phew, that was quite an afternoon!
Hi All,
I often wonder why these things happen just as you have an appointment to go to !!
At around 4.30pm today (8th March), just as I was finishing a meeting with Wayne and Luke, we were alerted to the fact that our Redditch site was offline.
We could still get to some of the network, but not all of it. Within the first 30 minutes we realised our network was being attacked from outside and the hunt was on to find the serer that was being targetted.
At around 7pm we were able to isolate the VLAN (private network) that the server was on and bring service back for all customers. Over the next couple of hours we have been able to locate it to a possible 2 servers and these are now being reviewed in isolation.
During this time our ADSL network was not affected in anyway, but customers may have had issues with accessing email.
The network is now stable and we are monitoring the sitution
Thank you for working with us during this time to get the issue resolved.
Paul
I often wonder why these things happen just as you have an appointment to go to !!
At around 4.30pm today (8th March), just as I was finishing a meeting with Wayne and Luke, we were alerted to the fact that our Redditch site was offline.
We could still get to some of the network, but not all of it. Within the first 30 minutes we realised our network was being attacked from outside and the hunt was on to find the serer that was being targetted.
At around 7pm we were able to isolate the VLAN (private network) that the server was on and bring service back for all customers. Over the next couple of hours we have been able to locate it to a possible 2 servers and these are now being reviewed in isolation.
During this time our ADSL network was not affected in anyway, but customers may have had issues with accessing email.
The network is now stable and we are monitoring the sitution
Thank you for working with us during this time to get the issue resolved.
Paul
Friday 5 March 2010
Filtering that works - FOR YOU!
It's always great to hear that what we do works for our most important people - our customers! This week we had an email sent into the team that included the following:
"Thank you for all you do to keep our emails threat-free and spam-free. I take every opportunity I can to recommend you".
The filtering that comes with our broadband covers what websites can be accessed, protecting your viewing from pornography, race-hate, violence and gambling. If you use our email addresses or buy into the email filtering you will get a regular spam report that tells you what emails have been stopped and why. This means that instead of getting 100 separate spam emails, you simply get one report email that you can scan & then delete if there's nothing to be released. The two together are a powerful protection both of your time, and of what you have to see.
So thanks for the encouragement, that our filtering is truly working for you.
If you are happy with our broadband filtering and recommend a friend don't forget to tell them to mention your name and our recommend a friend scheme & both you and they will get £5 each!
"Thank you for all you do to keep our emails threat-free and spam-free. I take every opportunity I can to recommend you".
The filtering that comes with our broadband covers what websites can be accessed, protecting your viewing from pornography, race-hate, violence and gambling. If you use our email addresses or buy into the email filtering you will get a regular spam report that tells you what emails have been stopped and why. This means that instead of getting 100 separate spam emails, you simply get one report email that you can scan & then delete if there's nothing to be released. The two together are a powerful protection both of your time, and of what you have to see.
So thanks for the encouragement, that our filtering is truly working for you.
If you are happy with our broadband filtering and recommend a friend don't forget to tell them to mention your name and our recommend a friend scheme & both you and they will get £5 each!
Thursday 11 February 2010
Exclusive Deal for So Internet
Get your Secure Remote Access sorted today with So Internet's exclusive deal!
Buy an Aventail EX750 (SSL-VPN) with 25 user licence and get 1 years 24x7 support FREE!!! Available only until 31st March 2010 this offer represents a saving of £465 + VAT providing not only excellent granular control for SSL-VPN but also an unbeatable price.
If you are looking for a superior SSL-VPN solution with Basic End-Point Interrogation, and Granular Access Control, with high level support at a price that you can afford then look no further – buy now and save £££s
Call us today on 01562 829800
Buy an Aventail EX750 (SSL-VPN) with 25 user licence and get 1 years 24x7 support FREE!!! Available only until 31st March 2010 this offer represents a saving of £465 + VAT providing not only excellent granular control for SSL-VPN but also an unbeatable price.
If you are looking for a superior SSL-VPN solution with Basic End-Point Interrogation, and Granular Access Control, with high level support at a price that you can afford then look no further – buy now and save £££s
Call us today on 01562 829800
Wednesday 10 February 2010
Safer Internet Awareness Week
We are now half way through Safer Internet Awareness Week with schools having presentations, theatre productions and many other ways in which internet safety is being talked about. That helps our children know how to be safe on the internet, but what about us? Do we know the internet equivalent of the green cross code? Do we actively encourage our children to talk about what they look at? Do we know the technologies available that will help protect every member of our families?
If the answer is no to any of the above then call today 01562 829800 or email us and be safe on the internet!
If the answer is no to any of the above then call today 01562 829800 or email us and be safe on the internet!
Tuesday 9 February 2010
Update on ADSL Issues
Hi,
After a router reset this morning at 6am our sessions today seem to have been stable.
Our wholesale provider had this to note today
>>>
As of 20:30, all sessions were fully redeployed on to the network although a rebalance was also required, which was commenced at midnight. Throughout the night, further work was undertaken in conjunction with the vendor and in order to apply these changes, a reboot of the device was undertaken at 06:00 which caused sessions to then reconnect to the platform. All sessions successfully redeployed back on to the network.
We are currently engaged with the vendor to determine the root cause of these incidents. This dialogue has been ongoing throughout the night, with diagnostic information provided now being subject to analysis prior to any further remedial work being completed tonight. Once we have root cause details, a more expansive post-incident review will be undertaken.
As of 09:00 this morning we can see that the platform is currently stable and is continuing to be monitored closely.
Our priority is always to provide the best possible service during the business day. With this in mind we will not be allowing our engineers or the vendor engineers to carry out any diagnostic work outside our usual emergency maintenance window of 00:01 – 04:00. This will delay our ability to provide a root cause and long term fix to this issue, but we believe that this offers the best approach for providing a stable service during the business day.
>>>>
We are sorry for the inconvenience this has caused and we will be in further discussions with our suppliers in due course to see what further measures can be put in place to reduce the risk of this happening again.
Paul
After a router reset this morning at 6am our sessions today seem to have been stable.
Our wholesale provider had this to note today
>>>
As of 20:30, all sessions were fully redeployed on to the network although a rebalance was also required, which was commenced at midnight. Throughout the night, further work was undertaken in conjunction with the vendor and in order to apply these changes, a reboot of the device was undertaken at 06:00 which caused sessions to then reconnect to the platform. All sessions successfully redeployed back on to the network.
We are currently engaged with the vendor to determine the root cause of these incidents. This dialogue has been ongoing throughout the night, with diagnostic information provided now being subject to analysis prior to any further remedial work being completed tonight. Once we have root cause details, a more expansive post-incident review will be undertaken.
As of 09:00 this morning we can see that the platform is currently stable and is continuing to be monitored closely.
Our priority is always to provide the best possible service during the business day. With this in mind we will not be allowing our engineers or the vendor engineers to carry out any diagnostic work outside our usual emergency maintenance window of 00:01 – 04:00. This will delay our ability to provide a root cause and long term fix to this issue, but we believe that this offers the best approach for providing a stable service during the business day.
>>>>
We are sorry for the inconvenience this has caused and we will be in further discussions with our suppliers in due course to see what further measures can be put in place to reduce the risk of this happening again.
Paul
Monday 8 February 2010
ADSL outage update 19:54
Hi,
One of our upstream providers continues to have network issues. We saw all the connections come back up around 6.30 but have again just dropped.
We continue to monitor the situation and will update again shortly.
Thank you for your continued patience while this matter is resolved.
Paul
One of our upstream providers continues to have network issues. We saw all the connections come back up around 6.30 but have again just dropped.
We continue to monitor the situation and will update again shortly.
Thank you for your continued patience while this matter is resolved.
Paul
ADSL Outage 18:00 8th January 2010
Hi,
At just around 6pm this evening a large number of our broadband customers "dropped" offline. A painful sounding term, but one used to describe a sudden loss of internet access.
This issue currently seems to be with our upstream provider as we are still accepting connections from other sources.
I will update this post shortly as soon as we have an update.
Paul
At just around 6pm this evening a large number of our broadband customers "dropped" offline. A painful sounding term, but one used to describe a sudden loss of internet access.
This issue currently seems to be with our upstream provider as we are still accepting connections from other sources.
I will update this post shortly as soon as we have an update.
Paul
Friday 5 February 2010
Email Login Issues
Dear All,
At 11.25 today we suffered an issue with our email authentication server.
This problem had the knock on of stopping people being able to log in to their email boxes. A engineer onsite has restarted this server and service has now been restored at 11.46
Thank you for your patience and sorry for any inconvenience this has caused.
Paul
At 11.25 today we suffered an issue with our email authentication server.
This problem had the knock on of stopping people being able to log in to their email boxes. A engineer onsite has restarted this server and service has now been restored at 11.46
Thank you for your patience and sorry for any inconvenience this has caused.
Paul
Good communication gives better service
We are so excited that more and more of our customers are signing up for the blog, so firstly can we say a really big thank you! As we are able to communicate with you, our customer quicker and more effectively we know that our service will just keep getting better and better.
Can we also say we really appreciate feedback that you have given us. Thank you to NB for letting us know about spelling mistakes (they were Paul's not mine!!! :-)) all these little things help us make a really big difference. If you've spotted anything then just let us know!
Can we also say we really appreciate feedback that you have given us. Thank you to NB for letting us know about spelling mistakes (they were Paul's not mine!!! :-)) all these little things help us make a really big difference. If you've spotted anything then just let us know!
Wednesday 3 February 2010
Recent problems with sending emails to talktalk.net
Hi,
Over the last 7 days or so we have seen an increasing number of our customers struggling to get email through our systems to talktalk.net (or one of their owned companies, ie opal, onetel etc)
We had originally thought it could have been a routing change at our end that had caused this. After a couple of days working on the issue we were able to get in contact with the network operations team at talktalk.net.
Today we chased the issue with them and have had a reply to say that they have found an issue in the way their mail servers were configured and that it has now been corrected.
We are sorry for any inconvenience this has caused our customers, but in this instance it was totally out of our control.
Paul
Over the last 7 days or so we have seen an increasing number of our customers struggling to get email through our systems to talktalk.net (or one of their owned companies, ie opal, onetel etc)
We had originally thought it could have been a routing change at our end that had caused this. After a couple of days working on the issue we were able to get in contact with the network operations team at talktalk.net.
Today we chased the issue with them and have had a reply to say that they have found an issue in the way their mail servers were configured and that it has now been corrected.
We are sorry for any inconvenience this has caused our customers, but in this instance it was totally out of our control.
Paul
Tuesday 2 February 2010
Have your say
One of the most vital things to us here at So Internet is what you, the customer think of the service you receive from us. We know that as we've listened we've improved both the products we offer and the customer care that comes with it.
Over the coming few months you may well have the opportunity to win a voucher by completing a survey from us on our service. However we want to get the ball rolling, so please do email (sales@sointernet.com) and let us know your thoughts.
Over the coming few months you may well have the opportunity to win a voucher by completing a survey from us on our service. However we want to get the ball rolling, so please do email (sales@sointernet.com) and let us know your thoughts.
Monday 1 February 2010
The Need for More Control
So you have reached the stage, where just normal shared webhosting, doesn't give you the control you are looking for. You want to install your own software or applications, but don't have the access for that.
A Virtual Private Server (VPS) or a dedicated will give you the control and access you require and can move your business to the next level. Allow your staff to share documents over the web, or do away with those inhouse servers, now is the time to reduce costs and out source or upgrade.
With prices from just £25 per month, check out what we can offer
A Virtual Private Server (VPS) or a dedicated will give you the control and access you require and can move your business to the next level. Allow your staff to share documents over the web, or do away with those inhouse servers, now is the time to reduce costs and out source or upgrade.
With prices from just £25 per month, check out what we can offer
Sunday 31 January 2010
Customer Care from SonicWALL
A great example of how SonicWALL backup their partners in customer care
power-of-partnership-kudos-to-sonicwall.html
For all your SonicWALL needs go to So SonicWALL http://www.sosonicwall.com/
power-of-partnership-kudos-to-sonicwall.html
For all your SonicWALL needs go to So SonicWALL http://www.sosonicwall.com/
Saturday 30 January 2010
Training at So Internet
Training at So Internet is starting early now!!! If you get an answer from our technical team involving Mickey Mouse you'll know you got through to Toby! :-)
Friday 29 January 2010
Today is Data Privacy Day!
Did you know that today is Data Privacy Day - make sure you change your passwords today. If it prompts you about keeping your network secure too then contact us here at So Internet 01562 829800
http://en.wikipedia.org/wiki/Data_Privacy_Day
http://en.wikipedia.org/wiki/Data_Privacy_Day
High Praise for So Internet Broadband
A customer's opinion of our broadband: "So's services has had a strongly positive effect on my two teenage boys by a) eliminating a lot of deliberate or accidental adult material; after making the switch to So, and b) allowing them to apparently "roam free" with all the positive effects on their development, security and self worth.
And the personal service is second to none. Indeed, you define the word personal in personal services."
And the personal service is second to none. Indeed, you define the word personal in personal services."
Digital Britain - Opportunities and Risks for UK Businesses
The internet has changed the way we all work. Many employees can now access core business applications from anywhere – especially at home or on the move. This revolution has also opened these applications to many external users, leading to much reduced inter-company interaction times and more efficient business processes.
With the UK government’s Digital Britain strategy, the network will extend even further, requiring all businesses to take positive action to protect their resources.
Read now the “Digital Britain – opportunities and risks for UK businesses” (www.sonicwall.com/uk/15142.html) report written by industry expert Rob Bamforth, Principal Analyst, Communication, Collaboration and Convergence at Quocirca
Call us at So Internet 01562 829800 to get the best advice and prices in the UK for your company
With the UK government’s Digital Britain strategy, the network will extend even further, requiring all businesses to take positive action to protect their resources.
Read now the “Digital Britain – opportunities and risks for UK businesses” (www.sonicwall.com/uk/15142.html) report written by industry expert Rob Bamforth, Principal Analyst, Communication, Collaboration and Convergence at Quocirca
Call us at So Internet 01562 829800 to get the best advice and prices in the UK for your company
Wednesday 27 January 2010
SonicWALLs predictions for 2010
Take a look at what SonicWALL are saying the year holds for us
http://app.messages.sonicwall.com/e/er.aspx?s=373&lid=2731&elq=11ead365c6134b5e91f018652a88bca4
http://app.messages.sonicwall.com/e/er.aspx?s=373&lid=2731&elq=11ead365c6134b5e91f018652a88bca4
Friday 22 January 2010
Safer Internet Day - 9th Feb 2010
Did you know that it is Safer Internet Day on 9th Feb 2010. We will keep you up to date with what this will mean. The theme for the day is "Think B4 u Post" encouraging all of us to do just that! Safer Internet Day is organised by Insafe each year to promote safer and more responsible use of online technology and mobile phones, especially amongst children and young people across the world.
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