Hi,
Over the last 7 days or so we have seen an increasing number of our customers struggling to get email through our systems to talktalk.net (or one of their owned companies, ie opal, onetel etc)
We had originally thought it could have been a routing change at our end that had caused this. After a couple of days working on the issue we were able to get in contact with the network operations team at talktalk.net.
Today we chased the issue with them and have had a reply to say that they have found an issue in the way their mail servers were configured and that it has now been corrected.
We are sorry for any inconvenience this has caused our customers, but in this instance it was totally out of our control.
Paul
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