Hi,
A number of users have mentioned they were having issues accessing the online spam quarantine.
We have now reset the login servers required to fix this issue and all should now be running correctly.
Tuesday 31 August 2010
Friday 6 August 2010
ADSL Issues 6-8-2010 - Fault Cleared
Dear All,
Well that was an afternoon we did not expect!!
As many of you will be aware we have been fighting some instability in our broadband service. Most of these issues have slowly arisen over a period of time as we have grown and have come to a head over the last couple of months.
We have been working hard to load the most stable version of the router operating system that benefits all of our customers. This afternoon's issues forced us to escalate the time span to roll this out.
I would like to offer my sincere apology for the inconvenience the outage caused today. Please rest assured that we are working hard to improve our service and do take this type of outage seriously.
By around 5pm we were able to stabilise the network and return service to about 80% of our broadband customers.
Soon after 8pm we were able to load the final version of the software and bring stability across all of our customers.
We will continue to monitor the network over the coming couple of days, but are excited by the initial results we are seeing.
Please note that we are in the process of changing our phone number and you can contact us on 0161 615 1275.
Well that was an afternoon we did not expect!!
As many of you will be aware we have been fighting some instability in our broadband service. Most of these issues have slowly arisen over a period of time as we have grown and have come to a head over the last couple of months.
We have been working hard to load the most stable version of the router operating system that benefits all of our customers. This afternoon's issues forced us to escalate the time span to roll this out.
I would like to offer my sincere apology for the inconvenience the outage caused today. Please rest assured that we are working hard to improve our service and do take this type of outage seriously.
By around 5pm we were able to stabilise the network and return service to about 80% of our broadband customers.
Soon after 8pm we were able to load the final version of the software and bring stability across all of our customers.
We will continue to monitor the network over the coming couple of days, but are excited by the initial results we are seeing.
Please note that we are in the process of changing our phone number and you can contact us on 0161 615 1275.
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