ADSL packet loss update

Hi,

This is just to update that the engineers have successfully rebuilt the interface to pur upstream provider, the ADSL network is stable and no packet loss has been seen.

If you have any further issues please email support@sointernet.com

Thanks for your patience.

Regards

The support team.

Packet loss for certain ADSL users

Hi,

This is just an update that we have had a small number of customers experiencing packet loss on their ADSL connection, the issue has been identified and the team are working to rectify it.

Issue:

We have seen packet loss from the tunnel provide by our upstream provider which is affecting our network.

Solution:

We are currently working with the upstream provider to re-route the traffic to our equipment to negate the packet loss.

We will continue to provide further updates as we know more.

Regards

The support team.