Hi,
Just to let you know that we were able to track the issue down to some packet loss on our second connection.
We have now disabled this link for now and the issue has been fixed.
Thank you for your patience.
Paul
Friday 30 April 2010
ADSL Connectivity Issues 22:25 30-4-10
Hi,
We are aware there are a number of users experiencing drops on their internet connection at this moment in time 22:25 30/04/2010
We are working on this problem and will update you shortly.
Paul
We are aware there are a number of users experiencing drops on their internet connection at this moment in time 22:25 30/04/2010
We are working on this problem and will update you shortly.
Paul
Wednesday 21 April 2010
ADSL Connectivity Issues Fixed
Hi,
Thank you for your patience.
We have now moved all customers from the affected LNS router to one of our others and everything is now working correctly.
If you still have issues connecting to the internet, please turn off your router for 10 minutes and then back on again, which should clear the fault.
Paul
Thank you for your patience.
We have now moved all customers from the affected LNS router to one of our others and everything is now working correctly.
If you still have issues connecting to the internet, please turn off your router for 10 minutes and then back on again, which should clear the fault.
Paul
Continuing issues for some users on ADSL
Hi,
We are still experiencing an issue with one of our LNS routers which has rebooted a couple of times today. This may have had the result of your ADSL connection dropping offline for a couple of minutes.
We are working on a fix for this which is scheduled for later today.
In the meantime thank you for your patience while we work on this issue.
Paul
We are still experiencing an issue with one of our LNS routers which has rebooted a couple of times today. This may have had the result of your ADSL connection dropping offline for a couple of minutes.
We are working on a fix for this which is scheduled for later today.
In the meantime thank you for your patience while we work on this issue.
Paul
Tuesday 20 April 2010
Issues with dropping broadband 7.30pm 20-04-10
Hi,
We are currently struggling with one of our LNS routers (this is the first place your ADSL gets to once it arrives at our network from BT)
The router crashed a couple of times between 7.30pm and 9pm tonight.
We have reset this router at 9.08pm and are now monitoring the connections, which seem more stable.
I will update this post if we run in to any more problems.
Thanks for your patience.
Paul
We are currently struggling with one of our LNS routers (this is the first place your ADSL gets to once it arrives at our network from BT)
The router crashed a couple of times between 7.30pm and 9pm tonight.
We have reset this router at 9.08pm and are now monitoring the connections, which seem more stable.
I will update this post if we run in to any more problems.
Thanks for your patience.
Paul
Wednesday 14 April 2010
Connectivity Issues Fixed
Hi,
We have been able to work with our upstream supplier and they have now found and corrected the issue.
The network problem only affected some users, but thank you for patience while we found and fixed the routing configuration.
Paul
We have been able to work with our upstream supplier and they have now found and corrected the issue.
The network problem only affected some users, but thank you for patience while we found and fixed the routing configuration.
Paul
Connectivity Issues to Some Sites
Hi,
We have been alerted this evening to some users struggling to get access to sites like Facebook etc.
We are aware of what looks like a routing issue outside of our control. We are currently working with our upstream providers to fix this issue and will update this post shortly.
Paul
We have been alerted this evening to some users struggling to get access to sites like Facebook etc.
We are aware of what looks like a routing issue outside of our control. We are currently working with our upstream providers to fix this issue and will update this post shortly.
Paul
Monday 12 April 2010
Change to Tuesday 13th April Staff Training Times
Dear All,
We have been working hard over the last few weeks preparing to release some of our new solutions and services.
As a result our normal 9am - 10am Tuesday staff training time, will change to 10am - 11am just for this Tuesday 13th April 2010 only.
More exciting news to follow later this week.
Paul
We have been working hard over the last few weeks preparing to release some of our new solutions and services.
As a result our normal 9am - 10am Tuesday staff training time, will change to 10am - 11am just for this Tuesday 13th April 2010 only.
More exciting news to follow later this week.
Paul
Thursday 1 April 2010
Easter Opening Times
Hi Again!!,
It has certainly been a busy few days with the issues that BT have had.
We will be closed all day Friday and Monday, but will reopen on Tuesday at 10am after our staff training time.
We will of course be monitoring our systems over the weekend and will still be answering support tickets and any voicemails that are left.
Have a great few days break and we will catch up again after the Easter weekend.
Paul
It has certainly been a busy few days with the issues that BT have had.
We will be closed all day Friday and Monday, but will reopen on Tuesday at 10am after our staff training time.
We will of course be monitoring our systems over the weekend and will still be answering support tickets and any voicemails that are left.
Have a great few days break and we will catch up again after the Easter weekend.
Paul
BT Paddington Fire/Flood ADSL Update
Hi,
For those of you interested there are now some pictures and further information of how just one exchange in London can affect so much of the UK!
Recent first hand onsite update
http://www.theregister.co.uk/2010/04/01/bt_burne/
BTCare's own pictures of the height of the flood that has affected their electrical equipment.
http://www.flickr.com/photos/48879906@N05/4480812877/
Paul
For those of you interested there are now some pictures and further information of how just one exchange in London can affect so much of the UK!
Recent first hand onsite update
http://www.theregister.co.uk/2010/04/01/bt_burne/
BTCare's own pictures of the height of the flood that has affected their electrical equipment.
http://www.flickr.com/photos/48879906@N05/4480812877/
Paul
Update on BT ADSL Outages
Hi,
Work is still continuing in the BT Paddington Exchange. We are aware of customers as far as Lancaster affected by this London outage!
BT currently have a protected fix time of Friday afternoon (02/04/2010)
We will update you once we know more.
Paul
Work is still continuing in the BT Paddington Exchange. We are aware of customers as far as Lancaster affected by this London outage!
BT currently have a protected fix time of Friday afternoon (02/04/2010)
We will update you once we know more.
Paul
Current ADSL Outages
Hi,
As many of you may be aware there has been a major incident at the BT Paddington Exchange in London.
http://news.bbc.co.uk/1/hi/technology/8598371.stm
As a result there are around 437 BT exchanges that are not receiving full service at the moment. This will also have the knock on affect across a wider area than just the immediate vicinity.
We are also aware of a fibre break in the Luton area which is also causing ADSL outages for people connected around this location.
I will post further updates when I have them.
Paul
As many of you may be aware there has been a major incident at the BT Paddington Exchange in London.
http://news.bbc.co.uk/1/hi/technology/8598371.stm
As a result there are around 437 BT exchanges that are not receiving full service at the moment. This will also have the knock on affect across a wider area than just the immediate vicinity.
We are also aware of a fibre break in the Luton area which is also causing ADSL outages for people connected around this location.
I will post further updates when I have them.
Paul
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