Hi,
This is just an update that we have had a small number of customers experiencing packet loss on their ADSL connection, the issue has been identified and the team are working to rectify it.
Issue:
We have seen packet loss from the tunnel provide by our upstream provider which is affecting our network.
Solution:
We are currently working with the upstream provider to re-route the traffic to our equipment to negate the packet loss.
We will continue to provide further updates as we know more.
Regards
The support team.
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