Thursday, 20 May 2010

Email Update Thursday 20th May

Hi All,

We still have a few issues with email at the moment, but this is a sum up and update.

1. Spam Filtered Emails
This system is now running correctly and mail moving through without delays with nothing held in our queues.

2. General Mail Delays
One of our customers has had their email account targeted and are receiving a huge amount of spam email. We are currently closing this account. This is what is then causing mail delays for customers hosted on our PEM system.

3. Failure to login to collect emails.
This is a third issue! This is due to a corrupted database and is affecting around 10% of our customers in PEM. The software vendors are currently working on this and it should hopefully be resolved in the next few hours.

Paul

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