Network Issues - Resolved

Dear All,

All networking issues have now been resolved.

A supervisor control card failed in one of our two border routers at our Manchester data centre. Although these routers run independently, So Internet traffic requires both routers to be run for its traffic to route correctly.

Initial indications pointed to the fact that one of the line cards (the circuit boards that contain the actual network switch ports) had failed. The 10gb/s line card was replaced first, but the router would not remain stable. After completely stripping the chassis, our last option was the supervisor (the actual control for the router)

Upon replacing this, the router would boot and remain stable. The M247 team then replaced the other line cards and restored the configuration line by line.

Full service was restored around 14.10 today.

We will be further reviewing this outage and making adjustments to protect against re-occurance.

If you are still experiencing issues, please do contact our support team - 0161 615 1275