Monday, 3 October 2011

Dear All,

We are aware of a network outage for a number of our broadband customers over night.

We are not 100% sure of the root cause of this problem, but it looks to have been an interconnect (how we collect the actual broadband traffic from the BT Exchanges) failure.

We are rolling out an upgrade to help reduce the risk of this happening again and we would like to thank you for your patience and apologise for any inconvenience this may have caused.

Paul

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