Mail Issue

Hi,

This is just to let you know of a mail issue we've had this morning.

We were alerted at 7:03am by our monitoring system that one of our mailservers had stopped working, we have investigated this and shut that unit down so that the backup server could take it's place, this was rectified by 8:47am.

Mail is now currently flowing, but access to webmail is still off line, we are working on this at the moment and will keep you updated when this is rectified.

Once again thank you for your patience while we work on this issue.

So Internet support team.

Bank Holiday

Hi,

Please note that we are closed for the bank Holiday Monday, unfortunately the answer machine message for the phones has not activated.

Could i ask that if you have a support query that you email support@sointernet.com if you require sales please email sales at sointernet.com

We are open at 10am tomorrow (staff training for the first hour).

Thanks for you patience with this and have a fantastic Bank Holiday.

ADSL Connectivity Issues Fixed

Hi,

Just to let you know that we were able to track the issue down to some packet loss on our second connection.

We have now disabled this link for now and the issue has been fixed.

Thank you for your patience.

Paul

ADSL Connectivity Issues 22:25 30-4-10

Hi,

We are aware there are a number of users experiencing drops on their internet connection at this moment in time 22:25 30/04/2010

We are working on this problem and will update you shortly.

Paul

ADSL Connectivity Issues Fixed

Hi,

Thank you for your patience.

We have now moved all customers from the affected LNS router to one of our others and everything is now working correctly.

If you still have issues connecting to the internet, please turn off your router for 10 minutes and then back on again, which should clear the fault.

Paul

Continuing issues for some users on ADSL

Hi,

We are still experiencing an issue with one of our LNS routers which has rebooted a couple of times today. This may have had the result of your ADSL connection dropping offline for a couple of minutes.

We are working on a fix for this which is scheduled for later today.

In the meantime thank you for your patience while we work on this issue.

Paul

Issues with dropping broadband 7.30pm 20-04-10

Hi,

We are currently struggling with one of our LNS routers (this is the first place your ADSL gets to once it arrives at our network from BT)

The router crashed a couple of times between 7.30pm and 9pm tonight.

We have reset this router at 9.08pm and are now monitoring the connections, which seem more stable.

I will update this post if we run in to any more problems.

Thanks for your patience.

Paul