Current ADSL issues

Hi,

We have had a number of customers noticing issues specifically with upload speeds.

We have identified where we believe the issue is and are currently working on a solution.

We are hoping to have restored service within the next few minutes.

Thank you for your patience.

All ADSL issues fixed

Hi,

Just to confirm that we have found the issue that has caused this outage and all circuits are now working.

Please do reboot your router if you can't get online. If this does not correct the issue for you, please do call our support line on 0161 615 1275.

Paul

Further ADSL issues

Hi,

After fixing the first issue we have now found a further which is stopping the customers router log in to the network.

We are currently working on this and will update you shortly.

Thank you again for your patience.

Paul

Current broadband issues

Update - just as I finished writing this the issue was fixed. You may need to reboot your router.


Hi All,

We currently have an issue in our London datacentre that is stopping the correct routing of our broadband connections.

We do have an engineer on site that is working on this and we hope to have it fixed very shortly.

Thank you for your patience.

Paul

Network upgrade - evening of Tuesday 21st December

Hi All,

As part of our continued growth, we will be making further upgrades to our network this evening to improve fault tolerance.

These changes will be made between 00:00 and 01:00 on the 22nd December 2010.

If there are any issues in making these updates, then we will revert back to our previous settings.

ADSL Web Surfing Issues - Update

Hi All,

We are aware of a few network issues across the UK internet as a whole.

This has amounted to issues with people accessing some websites.

We have currently put a work around in place so this affects our customers as little as possible.

We will review the situation in the morning and revert the changes once we know things have settled down correctly.

A few short network outages during this week - Update

Hi,

During this week, we have suffered around 4 short outages of between 2 and 6 minutes each.

We would first like to apologise for any issues this may have caused our customers. We are not entirely sure what may have caused these problems. We have failed one of our firewalls over and cleared any debug information it was carrying.

For the last 2 days the network has remained stable and we will continue to monitor the changes we have made.