Hi,
We are making good progress with SUN/Oracle now and just awaiting details of an engineer visit to site to fix the failed equipment.
They are currently running additional diagnostics and we should have an update shortly.
We have just around 10 MS SQL databases to restore and then that service is fully functional.
PEM Hosted Email - We are still working to bring the mail back online and will update as soon as we have a revised time.
Thank you again for your patience.
Paul
Friday, 10 June 2011
PEM Email, Hosted Exchange and MS SQL - Update
Hi All,
We are progressing well on this issue, although it is still taking a long time.
We are still awaiting on spare parts from SUN/Oracle and hope to have a delivery schedule shortly. In the meantime, here is an update on each problem.
Shared MS SQL - This has now been fixed and we are just restoring the databases, which should be finished over the next couple of hours.
Hosted Exchange - We are currently assessing the situation with this and should have a way forward shortly.
PEM Email - This is our major task as it effects a very large number of customers. We are hoping that we will be able to get a solution running again in the next few hours to allow incoming email.
Paul
We are progressing well on this issue, although it is still taking a long time.
We are still awaiting on spare parts from SUN/Oracle and hope to have a delivery schedule shortly. In the meantime, here is an update on each problem.
Shared MS SQL - This has now been fixed and we are just restoring the databases, which should be finished over the next couple of hours.
Hosted Exchange - We are currently assessing the situation with this and should have a way forward shortly.
PEM Email - This is our major task as it effects a very large number of customers. We are hoping that we will be able to get a solution running again in the next few hours to allow incoming email.
Paul
Thursday, 9 June 2011
PEM Email, Hosted Exchange and MS SQL
Hi,
We are continuing to work on the major issue we are experiencing. We are awaiting spare parts from SUN/Oracle and at this time can't move much further forward until we have this new equipment. We are hoping these parts will arrive by the middle of tomorrow.
In the meantime we are rebuilding the MS SQL setup and restoring data from this morning's backups and this should be fixed by first thing in the morning.
On the PEM email side of things, we are currently building a replacement solution and hope that within the first few hours of the working day on Friday we have the ability restored for customers to receive incoming email.
Thank you again for your patience and I apologize for the inconvenience this will have caused you.
Paul
We are continuing to work on the major issue we are experiencing. We are awaiting spare parts from SUN/Oracle and at this time can't move much further forward until we have this new equipment. We are hoping these parts will arrive by the middle of tomorrow.
In the meantime we are rebuilding the MS SQL setup and restoring data from this morning's backups and this should be fixed by first thing in the morning.
On the PEM email side of things, we are currently building a replacement solution and hope that within the first few hours of the working day on Friday we have the ability restored for customers to receive incoming email.
Thank you again for your patience and I apologize for the inconvenience this will have caused you.
Paul
Continued PEM email and Hosted Echange/MS SQL
Hi,
We are working with Oracle to find a solution to the SAN issue that we are having.
We are going to try another couple of resets to see if this will clear the issue.
I will update again shortly.
Paul
We are working with Oracle to find a solution to the SAN issue that we are having.
We are going to try another couple of resets to see if this will clear the issue.
I will update again shortly.
Paul
SAN Reboot Update
Hi,
The SAN reboot has not helped the problem at the moment, but has identified the cable/controller issue.
We continue to work on this and will update you shortly.
Paul
The SAN reboot has not helped the problem at the moment, but has identified the cable/controller issue.
We continue to work on this and will update you shortly.
Paul
Emergency SAN reboot
Hi All,
If you receive Hosted Exchange, or shared MS SQL services from us, we will be resetting our SAN at 11.15 this morning.
This reset should only take around 10 minutes and will hopefully clear the mail issue we are having at the same time.
Thank you again.
Paul
If you receive Hosted Exchange, or shared MS SQL services from us, we will be resetting our SAN at 11.15 this morning.
This reset should only take around 10 minutes and will hopefully clear the mail issue we are having at the same time.
Thank you again.
Paul
PEM Inbound email problems - Update
Hi,
We have now located the issue with the SAN storage.
The problem lies either with one of the fibre cables or one of the controllers.
We are very close to fixing this issue and I will update you shortly.
Thank you again for your patience.
Paul
We have now located the issue with the SAN storage.
The problem lies either with one of the fibre cables or one of the controllers.
We are very close to fixing this issue and I will update you shortly.
Thank you again for your patience.
Paul
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