Spam Filter Login Issues

Hi,

A number of users have mentioned they were having issues accessing the online spam quarantine.

We have now reset the login servers required to fix this issue and all should now be running correctly.

ADSL Issues 6-8-2010 - Fault Cleared

Dear All,

Well that was an afternoon we did not expect!!

As many of you will be aware we have been fighting some instability in our broadband service. Most of these issues have slowly arisen over a period of time as we have grown and have come to a head over the last couple of months.

We have been working hard to load the most stable version of the router operating system that benefits all of our customers. This afternoon's issues forced us to escalate the time span to roll this out.

I would like to offer my sincere apology for the inconvenience the outage caused today. Please rest assured that we are working hard to improve our service and do take this type of outage seriously.

By around 5pm we were able to stabilise the network and return service to about 80% of our broadband customers.

Soon after 8pm we were able to load the final version of the software and bring stability across all of our customers.

We will continue to monitor the network over the coming couple of days, but are excited by the initial results we are seeing.

Please note that we are in the process of changing our phone number and you can contact us on 0161 615 1275.

Short notice adsl upgrade

Please note this does not affect hosting or email just broadband.

We will be performing a router upgrade to again improve performance.

This work will be carried out after midnight today 29th July and should only take around 30 minutes.

If you are unable to get online after this work please turn your router off for 10 minutes and back on again.

Hosting Outage - 10:50am - 28/7/2010

Hi,

We have had a router failure which is currently rebooting and routing should return in a couple of minutes.

We are continuing to investigate the issue and are putting additional cabling in place to avoid this happening again.

ADSL update

We almost managed the upgrade but had some issues with routing.

We took the decision to roll back the changes and try the changes again at a later date.

Thank you for your patience.

Emergency ADSL Maintenance

This evening we are moving all customers from one piece of ADSL termination equipment to another.

This process should only take about 10 minutes and will take place around 11pm this evening.

I am sorry for the short notice but the move is required to achieve better connectivity and stability.

After the move you may need to reboot your router to reconnect.

BT Outage Fault Cleared - 16:15

Hi,

We have been informed that the widespread outage covering a large percentage of the UK, has now been cleared.

Any customers not being able to connect, please turn your router off for 15 minutes and then back on again which should reconnect you.