Dear All,
Today close to 4pm, we were alerted to a brief issue where we dropped connectivity on part of our network in London. This lasted for a very short period of time (1 - 2 minutes) and only affected a small number of our broadband customer base.
A majority of routers reconnected immediately without any assistance. If you are still having an issue, please turn off your router for 10 minutes and then power back on. This should clear any stale sessions.
If you do still experience issues, please do call our support team on 0161 615 1275
Paul
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