Network Update

Hi all,

Ok we reloaded the config back to the LNS but it just sat in a frozen state, we got the engineer to plug a console in, we then power cycled it and this bought it back on-line, we have a constant monitor plugged into it so we can see what's happening.

We are monitoring the network as a whole very closely and apologise for the service outages.

If you are struggling to connect to your ADSL please reboot your router.

Regards

So support.

ADSL issues part 2

Hi all,

The LNS has been reloaded but hasn't come back yet, we have engineers putting a console into it at the moment to see what stage it's at.

So sorry about the delay

Regards

So support

ADSL network drops

Hi,

We are currently seeing an issue with the ADSL network, it seems that one of our Tunnels from BT keeps failing, this is causing some of the ADSL connections to fail.

We are investigating this and trying to locate the cause of this issue.

Once again we apologise for this inconvenience and will keep you updated.

So support.

Network outage

Hi all,

We are now back online, what an afternoon, we had an engineer on site and it was found that a switch was offline, the switch was currently rebooted and the network came back.

We are looking into the cause of this and how we can stop this occurring again.

Once again apologies for this and thank you for your continued patience.

We will keep you updated to some forth coming maintenance works.

Regards

The support team.

MP Mark Garnier and Kidderminster Mayor Visit

We had a great opportunity on Saturday at the opening of a new education centre at the Simply Centre in Kidderminster to welcome the Mayor and local MP Mark Garnier to our offices.

Having recently won a contract to supply Wyre Forest District Council home workers with broadband, So Internet a division of M247 Ltd are making a local impact with their broadband and connectivity solutions.

We had great conversations about the current internet legislation and the the need to improve internet speeds to end users, so that would economy can grow. It was also a good opportunity to chat about our safe internet solutions and the work we are doing with local and national Police forces.

Pictures from the day can be found on our Facebook page

Spam Filter Login Issues

Hi,

A number of users have mentioned they were having issues accessing the online spam quarantine.

We have now reset the login servers required to fix this issue and all should now be running correctly.

ADSL Issues 6-8-2010 - Fault Cleared

Dear All,

Well that was an afternoon we did not expect!!

As many of you will be aware we have been fighting some instability in our broadband service. Most of these issues have slowly arisen over a period of time as we have grown and have come to a head over the last couple of months.

We have been working hard to load the most stable version of the router operating system that benefits all of our customers. This afternoon's issues forced us to escalate the time span to roll this out.

I would like to offer my sincere apology for the inconvenience the outage caused today. Please rest assured that we are working hard to improve our service and do take this type of outage seriously.

By around 5pm we were able to stabilise the network and return service to about 80% of our broadband customers.

Soon after 8pm we were able to load the final version of the software and bring stability across all of our customers.

We will continue to monitor the network over the coming couple of days, but are excited by the initial results we are seeing.

Please note that we are in the process of changing our phone number and you can contact us on 0161 615 1275.