Email issue update

Hi,

Engineers are continuing to work on the problem and a resolution is expected very shortly.

Thank you for your patience.

Email issue update

Hi All,

We have now located the fault and engineers are working to correct the problem.

We are expecting the issue with email to be corrected within the next 30 minutes and further updates will be posted shortly.

Issues with picking up email

Good morning.

We have had a few customers this morning saying they are unable to pick up email.

We are currently investigating this issue and will update shortly.





We

Maintenance works for tonight

Hello,

We are looking to carry out maintenance works tonight to bolster our San, we are upgrading the firmware and checking the controllers, this will be carried out at 12 midnight and should last for about 2 hours, this may have an impact on Mail as this upgrade goes through, this will not impact our other services.

Thanks in advance for your patience regarding this.

Regards

The support team.

Isolated broadband outage 4.10 - 4.50pm

Dear All,

Between 4.10pm and 4.50pm our ADSL network experienced an isolated outage that affected around 10% of users.

This issue was traced to a faulty cable connected to one of our routers.

Onsite engineers working with the network team quickly corrected the problem.

Thank you for your patience.

If you are still unable to connect and have rebooted your router then please do contact our support team.

Some users seeing an ADSL connection issue.

This is just an update, it seems that BT has fixed the issue, we are monitoring our Network and once we have a full explanation we will keep you updated, but it seems there was an issue with some legacy migrations affecting their internal network.

If you are still seeing an issue with your connection please email support@sointernet.com or contact 0161 615 1275 and select option 2

Thanks for your continued patience.

Regards

The Support Team.

Outbound email fixed

Hi,

We have located the issue stopping outbound email processing correctly.

This has now been fixed and all services are now running smoothly.

Thank you again for your patience.