Dear customer,
We would like to inform you that we planned a maintenance on one of our core routers in Manchester.
This maintenance is service affecting and will impact all services delivered through that router – this includes IP transit, MPLS and Layer 2 Transport.
Full details of the maintenance window are listed below:
- Date: 11 october 2011
- Time: 01:00 am (GMT 0) – 02:00 am (GMT 0) – 1 hour
- Device: bb1.man4.uk
- Type of maintenance: software upgrade
- Impact: all IP and layer2 services (VLANs, EoMPLS, IP transit)
- Description: A number of bugs have become apparent over recent weeks, which we need to address through a software upgrade.
Monday, 3 October 2011
Dear All,
We are aware of a network outage for a number of our broadband customers over night.
We are not 100% sure of the root cause of this problem, but it looks to have been an interconnect (how we collect the actual broadband traffic from the BT Exchanges) failure.
We are rolling out an upgrade to help reduce the risk of this happening again and we would like to thank you for your patience and apologise for any inconvenience this may have caused.
Paul
We are aware of a network outage for a number of our broadband customers over night.
We are not 100% sure of the root cause of this problem, but it looks to have been an interconnect (how we collect the actual broadband traffic from the BT Exchanges) failure.
We are rolling out an upgrade to help reduce the risk of this happening again and we would like to thank you for your patience and apologise for any inconvenience this may have caused.
Paul
Wednesday, 24 August 2011
Hosted Exchange - FIXED
Hi,
We have now completed a repair on the affected Hosted Exchange mail store.
If you have a hosted Microsoft Exchange mailbox with us that was affected by this issue, then email is now flowing correctly and has been delivered to your account.
Thank you for your patience and if you continue to experience problems, please do contact our support team on 0161 615 1275.
We have now completed a repair on the affected Hosted Exchange mail store.
If you have a hosted Microsoft Exchange mailbox with us that was affected by this issue, then email is now flowing correctly and has been delivered to your account.
Thank you for your patience and if you continue to experience problems, please do contact our support team on 0161 615 1275.
Exchange Email Issue - Update
Hi,
The repair process is going well. There are now less than 10 customers affected by this problem.
We will update further in another hour or so as the process gets further through.
The repair process is going well. There are now less than 10 customers affected by this problem.
We will update further in another hour or so as the process gets further through.
Exchange Email Issue - Update
Hi,
We are now running the database fixup tool, which has been running for a number of minutes already. We are not exactly sure how long this is going to take, but we know it only has around 36GB of data left to check through.
We will update shortly as we progress through resolving this issue.
We are now running the database fixup tool, which has been running for a number of minutes already. We are not exactly sure how long this is going to take, but we know it only has around 36GB of data left to check through.
We will update shortly as we progress through resolving this issue.
Microsoft Hosted Exchange Issue
Dear All,
For those customers that have hosted Microsoft Exchange accounts with us, we have noticed a file corruption issue in one of the main mail stores.
We have currently taken this mailstore offline and are performing a backup of the data before running a repair. We are expecting this operation to take around 2 hours to complete.
During this time you will not be able to access your mailbox, if it is affected by this issue. If your Outlook client is connecting currently with no problems then your account is hosted on an unaffected mailstore.
Further updates will follow.
For those customers that have hosted Microsoft Exchange accounts with us, we have noticed a file corruption issue in one of the main mail stores.
We have currently taken this mailstore offline and are performing a backup of the data before running a repair. We are expecting this operation to take around 2 hours to complete.
During this time you will not be able to access your mailbox, if it is affected by this issue. If your Outlook client is connecting currently with no problems then your account is hosted on an unaffected mailstore.
Further updates will follow.
Email Issues - Fixed
Hi,
At around 8.55 all services were restored and email is flowing again correctly.
We continue to investigate the problem that has been highlighted and will perform further maintenance in the near future to address this.
Mail should not have been lost during this time and should have been queued by the sending mail servers. This email will start flowing through the system over the next couple of hours.
If you experience any further problems, please do feel free to contact the support team on 0161 615 1275
Thank you again for your patience.
At around 8.55 all services were restored and email is flowing again correctly.
We continue to investigate the problem that has been highlighted and will perform further maintenance in the near future to address this.
Mail should not have been lost during this time and should have been queued by the sending mail servers. This email will start flowing through the system over the next couple of hours.
If you experience any further problems, please do feel free to contact the support team on 0161 615 1275
Thank you again for your patience.
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