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Thursday, 11 February 2010
Wednesday, 10 February 2010
Safer Internet Awareness Week
We are now half way through Safer Internet Awareness Week with schools having presentations, theatre productions and many other ways in which internet safety is being talked about. That helps our children know how to be safe on the internet, but what about us? Do we know the internet equivalent of the green cross code? Do we actively encourage our children to talk about what they look at? Do we know the technologies available that will help protect every member of our families?
If the answer is no to any of the above then call today 01562 829800 or email us and be safe on the internet!
If the answer is no to any of the above then call today 01562 829800 or email us and be safe on the internet!
Tuesday, 9 February 2010
Update on ADSL Issues
Hi,
After a router reset this morning at 6am our sessions today seem to have been stable.
Our wholesale provider had this to note today
>>>
As of 20:30, all sessions were fully redeployed on to the network although a rebalance was also required, which was commenced at midnight. Throughout the night, further work was undertaken in conjunction with the vendor and in order to apply these changes, a reboot of the device was undertaken at 06:00 which caused sessions to then reconnect to the platform. All sessions successfully redeployed back on to the network.
We are currently engaged with the vendor to determine the root cause of these incidents. This dialogue has been ongoing throughout the night, with diagnostic information provided now being subject to analysis prior to any further remedial work being completed tonight. Once we have root cause details, a more expansive post-incident review will be undertaken.
As of 09:00 this morning we can see that the platform is currently stable and is continuing to be monitored closely.
Our priority is always to provide the best possible service during the business day. With this in mind we will not be allowing our engineers or the vendor engineers to carry out any diagnostic work outside our usual emergency maintenance window of 00:01 – 04:00. This will delay our ability to provide a root cause and long term fix to this issue, but we believe that this offers the best approach for providing a stable service during the business day.
>>>>
We are sorry for the inconvenience this has caused and we will be in further discussions with our suppliers in due course to see what further measures can be put in place to reduce the risk of this happening again.
Paul
After a router reset this morning at 6am our sessions today seem to have been stable.
Our wholesale provider had this to note today
>>>
As of 20:30, all sessions were fully redeployed on to the network although a rebalance was also required, which was commenced at midnight. Throughout the night, further work was undertaken in conjunction with the vendor and in order to apply these changes, a reboot of the device was undertaken at 06:00 which caused sessions to then reconnect to the platform. All sessions successfully redeployed back on to the network.
We are currently engaged with the vendor to determine the root cause of these incidents. This dialogue has been ongoing throughout the night, with diagnostic information provided now being subject to analysis prior to any further remedial work being completed tonight. Once we have root cause details, a more expansive post-incident review will be undertaken.
As of 09:00 this morning we can see that the platform is currently stable and is continuing to be monitored closely.
Our priority is always to provide the best possible service during the business day. With this in mind we will not be allowing our engineers or the vendor engineers to carry out any diagnostic work outside our usual emergency maintenance window of 00:01 – 04:00. This will delay our ability to provide a root cause and long term fix to this issue, but we believe that this offers the best approach for providing a stable service during the business day.
>>>>
We are sorry for the inconvenience this has caused and we will be in further discussions with our suppliers in due course to see what further measures can be put in place to reduce the risk of this happening again.
Paul
Monday, 8 February 2010
ADSL outage update 19:54
Hi,
One of our upstream providers continues to have network issues. We saw all the connections come back up around 6.30 but have again just dropped.
We continue to monitor the situation and will update again shortly.
Thank you for your continued patience while this matter is resolved.
Paul
One of our upstream providers continues to have network issues. We saw all the connections come back up around 6.30 but have again just dropped.
We continue to monitor the situation and will update again shortly.
Thank you for your continued patience while this matter is resolved.
Paul
ADSL Outage 18:00 8th January 2010
Hi,
At just around 6pm this evening a large number of our broadband customers "dropped" offline. A painful sounding term, but one used to describe a sudden loss of internet access.
This issue currently seems to be with our upstream provider as we are still accepting connections from other sources.
I will update this post shortly as soon as we have an update.
Paul
At just around 6pm this evening a large number of our broadband customers "dropped" offline. A painful sounding term, but one used to describe a sudden loss of internet access.
This issue currently seems to be with our upstream provider as we are still accepting connections from other sources.
I will update this post shortly as soon as we have an update.
Paul
Friday, 5 February 2010
Email Login Issues
Dear All,
At 11.25 today we suffered an issue with our email authentication server.
This problem had the knock on of stopping people being able to log in to their email boxes. A engineer onsite has restarted this server and service has now been restored at 11.46
Thank you for your patience and sorry for any inconvenience this has caused.
Paul
At 11.25 today we suffered an issue with our email authentication server.
This problem had the knock on of stopping people being able to log in to their email boxes. A engineer onsite has restarted this server and service has now been restored at 11.46
Thank you for your patience and sorry for any inconvenience this has caused.
Paul
Good communication gives better service
We are so excited that more and more of our customers are signing up for the blog, so firstly can we say a really big thank you! As we are able to communicate with you, our customer quicker and more effectively we know that our service will just keep getting better and better.
Can we also say we really appreciate feedback that you have given us. Thank you to NB for letting us know about spelling mistakes (they were Paul's not mine!!! :-)) all these little things help us make a really big difference. If you've spotted anything then just let us know!
Can we also say we really appreciate feedback that you have given us. Thank you to NB for letting us know about spelling mistakes (they were Paul's not mine!!! :-)) all these little things help us make a really big difference. If you've spotted anything then just let us know!
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