Advance Notice - Network Maintenance - 26th April 2011 05:00 - 06:30am

Dear All,

This is an advance notice of maintenance on our network on 26th April 2011, between 05:00 and 06:30am

This should not affect any of our services, but we just wanted you to be aware of the important work that is being carried out.

The technical notice is as follow:-

Network Maintenance - Router Software Upgrades

The routers BG1 and BG2 in our Manchester datacentre will have an IOS software upgrade during the maintenance window above. The expected downtime as a result of the reload is 5 minutes per router, during which, customers who are served solely by either of these units will suffer a small period of downtime. The upgrades will be performed on one device at a time. Other customers should not be affected, although there is a chance of some routing instability for a few minutes after the reload.

We apologise for any inconvenience this may cause, but it is important to ensure our core routing equipment is running the latest software revisions which the manufacturer advises will address a number of recently discovered bugs and vulnerabilities.

ADSL Issues Resolved

Dear All,

Thank you for your patience.

We have been able to track the routing problem, that was affecting a number of our customers, down to an issue between 2 of our core routers.

We have now been able to correct this issue which seems to have been a legacy configuration from a number of years ago, conflicting with resent updates.

It should not have been necessary to reboot your ADSL router to gain internet access, but please do feel free to contact us if you are still having problems - support@sointernet.com or 0161 615 1275

Paul

Reported ADSL routing issues

Dear All,

We are currently receiving a number of calls relating to customers not being able to get to some parts of the internet.

We are currently investigating and I will update shortly.

Paul

Short ADSL Issues 7/4/11 - 15:45

Dear All,

At around 15:45 today we experienced a short routing issue with traffic leaving our network. We are still investigating the issue, but service was reinstated within a few minutes.

Thank you for your patience.

FTP Issues resolved from ADSL Connections

Dear All,

As some of you will be aware, if you have have broadband and combined hosting with us, you may have experienced problems uploading via FTP to our hosting servers.

Maintenance carried out last night was able to correct this issue and FTP access should now be enabled again.

Thank you for your patience.

Paul

2 Minute ADSL outage - Today around 4pm

Dear All,

Today close to 4pm, we were alerted to a brief issue where we dropped connectivity on part of our network in London. This lasted for a very short period of time (1 - 2 minutes) and only affected a small number of our broadband customer base.

A majority of routers reconnected immediately without any assistance. If you are still having an issue, please turn off your router for 10 minutes and then power back on. This should clear any stale sessions.

If you do still experience issues, please do call our support team on 0161 615 1275

Paul

ADSL Routing Fixed

Hi All,

We have now located the routing issue causing problems for some of our ADSL customers.

If your router has not yet reconnected, please do reboot it and this should correct the problem.